Manager, EB Client Management

The Standard; Columbus (OH); On-site; USD 63,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

PTO + holidays

Parental leave

Charitable matching

Job summary

The Standard in Columbus is seeking a leader to manage growth, profitability and retention by developing customer service strategies and guiding staff execution within the Employee Benefits Sales and Service Office.

You will partner with the Director of Field Service and the Employee Benefits Sales Manager to align service delivery with the division’s goals, coach a team, and drive renewals, broker engagements and overall office performance.

Qualifications

• Education: Bachelor’s degree in Business or related field.
• Experience: 3 to 5 years experience in supervision, preferably in the Employee Benefits field, or the equivalent combination of education and/or relevant experience.
• Professional certification required: Life and Disability insurance license for all states within the office’s assigned territory and the state of New York.

Responsibilities

• Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives.
• Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
• Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers.

Skills

Leadership

Coaching

Customer focus

Strategic planning

Education

Bachelor’s degree in Business or related field

Job description

The next part of your journey is right around the corner - with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

In this role you will be responsible for managing and supporting business growth, profitability and retention through development of customer service strategies, and staff execution of the strategies, within the field Employee Benefits Sales and Service Office to develop flexible and expert employees. You will get to work with the Director of Field Service to coordinate a service strategy you’re your assigned office(s) that align with the overall service vision of the sales organizations. You will partner with the Employee Benefits Sales Manager in meeting office goals to ensure long-term profitability and growth of the office block of business consistent with the goals of the division. Additional key aspects of the role include:

• Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives.
• Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
• Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers. Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.
• undefined Skills and Background You’ll NeedEducation: Bachelor’s degree in Business or related field.Experience: 3 to 5 years experience in supervision, preferably in the Employee Benefits field, or the equivalent combination of education and/or relevant experience.Professional certification required: Life and Disability insurance license for all states within the office’s assigned territory and the state of New York.Other: Personal automobile is available for business use with adequate insurance and a safe driving record. Key Behaviors of a Successful CandidateLeadership: Coach, guide, and inspire your team through challenging times and guide individuals through their career progressions, all while keeping your team aligned and working toward shared goals.Winning together: Work as a collaborative member of your team, focused on building strong industry relationships. Driving success: Develop and execute a strong business plan, constantly pursuing exceptional results that take us to the \"next level\".

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Base Salary - $62,500 - $124,500 + Generous and Competitive Incentive Compensation Plan

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affinitive Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.