Manager Digital Services Website Technical Team

Intermountain Healthcare; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Manager of Digital Services to lead a team of technical caregivers. This role focuses on managing digital projects, ensuring adherence to agile processes, and improving website performance. The ideal candidate will have a strong background in software engineering and project management, with a passion for enhancing user experience through data-driven insights. Join a dynamic team that values diversity and inclusion while driving digital innovation in healthcare.

Benefits

Comprehensive benefits package

Culture of wellness

Qualifications

• Experience in digital, software engineering, or technical product management roles.
• Proven agile project management skills and ability to prioritize effectively.

Responsibilities

• Manage software development lifecycle activities and agile processes.
• Oversee team capacity and workload while improving website performance.
• Manage complex digital projects from conception to launch.

Skills

Digital Channels

Agile Project Management

Resource Management

Software Engineering

People Management

Creative Thinking

Interpersonal Skills

Communication Skills

Analytical Thinking

Budget Management

Education

Bachelor’s degree in computer science

Tools

React

C#

Job description

**Job Description:**

The Manager of Digital Services is a leadership role responsible for guiding a team of technical caregivers, including software engineers, technical analysts, and scrum masters, to manage the Intermountain Health website. This role collaborates closely with Digital Technology Services and partners with Marketing, Consumer Experience, and Operations to meet regional and system-wide digital goals.

**Essential Functions:**

1. Ensure completion of software development lifecycle activities such as design reviews, unit testing, and release management.
2. Oversee agile processes, ceremonies, and adherence to best practices and standards.
3. Collaborate with the design team to document technical architecture and implementation requirements.
4. Develop and assess digital workplans based on enterprise objectives, business plans, and user needs, utilizing quantitative and qualitative data.
5. Implement and manage digital workplans, overseeing team capacity and workload.
6. Continuously improve website performance based on user insights and data.
7. Prioritize and drive multiple projects independently and collaboratively.
8. Manage complex digital projects from conception to launch, measuring outcomes against business needs.
9. Build stakeholder relationships to support digital objectives.
10. Assist in scoping and evaluating digital projects for operational and strategic fit.
11. Support budget management.
12. Spend up to 25% of time coding or developing custom software.

**Skills:**

1. Expertise in digital channels, including websites
2. Proficiency in agile project management
3. Capacity and resource management skills
4. Software engineering proficiency
5. People management abilities
6. Creative thinking
7. Strong interpersonal, communication, and presentation skills
8. Effective written communication skills, including slide presentations
9. Analytical thinking
10. Budget management

**Qualifications:**

**Required:**

• Experience in digital, software engineering, or technical product management roles
• Effective oral and written communication skills
• Proven agile project management skills and ability to prioritize effectively
• Experienced coder capable of delivering software features and fixes on time and aligned with strategy

**Preferred:**

• Bachelor’s degree in computer science, technology, or related field from an accredited institution
• Experience leading technical teams
• Expertise in React or similar JavaScript frameworks and proficiency in C#

**Physical Requirements:**

• Visual acuity for reading and assessing information and equipment
• Verbal communication for interacting with colleagues, providers, and patients
• Manual dexterity for handling equipment and computer use

**Location:** Key Bank Tower, Lake Park Building

**Work City:** West Valley City

**Work State:** Utah

**Scheduled Weekly Hours:** 40

Hourly rate: $50.22 - $77.53, dependent on experience

We offer a comprehensive benefits package to support your well-being and a culture of wellness. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.

We utilize HiredScore AI platform to improve your application experience, ensuring fair review processes while protecting your privacy.

All positions are subject to closing without notice.