Manager, Digital Sales Operations

SmartRecruiters, Inc.; New York, Northern (NY, KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid leave

Tuition reimbursement

Job summary

NBCUniversal is seeking a Manager of Digital Sales Operations to lead a team of Campaign Managers, handling setup, trafficking, and optimization of ad campaigns across NBCU Digital properties. You will collaborate with Sales Management, Ad Platforms, Planning, Product, and DBS teams to drive ad integration and ensure top-tier service.

The role emphasizes team leadership, delivery excellence, and proactive issue resolution across a hybrid work model.

Qualifications

• Bachelor's Degree or equivalent experience
• 5+ years Ad Operations experience
• Ad serving/ad technology fundamental knowledge in industry tools including Google Ad Manager, Operative and Freewheel.
• Understanding of linear and digital video distribution, SVOD and MVPD landscape
• Excellent organization, multi-tasking and prioritization skills.
• Must be an exceptional Specialist that has demonstrated ability to improve and follow process, troubleshoot issues, communicate effectively to management, and serve has a leader amongst their peers.
• Strong understanding of common digital platform capabilities including desktop, mobile, video required as well as web technologies and technical architectural needs including HTML5, CSS3, Responsive Design

Responsibilities

• Day to day team management including on-boarding, growth and development of direct reports made up of Campaign Managers
• Drive team efficiency to meet SLA’s and other key business metrics
• Proactively troubleshoot delivery and technical issues to ensure revenue recognition
• Communicate technical issues in a manner that is easy for a non-technical audience to understand
• Provide training to Sales and Sales Operations as needed
• Develop strategic relationships with our business partners and vendors
• Establish and improve workflow, processes, and establish goals for measuring and improving product output
• Contribute to Leadership meetings and strategic planning for Sales Operations organization

Skills

Ad Operations

Team Leadership

Communication

Project Management

Technical Troubleshooting

Data Analysis

Cross-functional Collaboration

Education

Bachelor's Degree or equivalent experience

Tools

Google Ad Manager

Operative

Freewheel

HTML5/CSS3

Job description

• Compensation: USD 100,000 - USD 120,000 - yearly

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Manager of Digital Sales Operations will lead a team of Campaign Managers responsible for setup, trafficking and optimization of Ad sales campaigns across all NBCU Digital properties. The Manager will work closely with Sales Management, Ad Platforms, Planning, Product and DBS teams to lead ad integration efforts and provide best customer service in class. This role will be charged with managing ad operations efforts across NBCU’s digital apps, websites, mobile, set-top box, off-platform distribution partners and emerging products and platforms.

Duties and Responsibilities

• Day to day team management including on-boarding, growth and development of direct reports made up of Campaign Managers
• Drive team efficiency to meet SLA’s and other key business metrics
• Proactively troubleshoot delivery and technical issues to ensure revenue recognition.
• Communicate technical issues in a manner that is easy for a non-technical audience to understand
• Provide training (troubleshooting delivery issues understanding delivery priorities, optimization of campaigns, ad products, etc.) to Sales and Sales Operations as needed
• Develop strategic relationships with our business partners and vendors
• Establish and improve workflow, processes, and establish goals for measuring and improving product output (quality, conformity, scalability, and sustainability)
• Contribute to Leadership meetings and strategic planning for Sales Operations organization

Qualifications

• Bachelors Degree or equivalent experience
• 5+ years Ad Operations experience
• Ad serving/ad technology fundamental knowledge in industry tools including Google Ad Manager, Operative and Freewheel.
• Understanding of linear and digital video distribution, SVOD and MVPD landscape
• Excellent organization, multi-tasking and prioritization skills.
• Must be an exceptional Specialist that has demonstrated ability to improve and follow process, troubleshoot issues, communicate effectively to management, and serve has a leader amongst their peers.
• Strong understanding of common digital platform capabilities including desktop, mobile, video required as well as web technologies and technical architectural needs including HTML5, CSS3, Responsive Design

Eligibility Requirements

• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Characteristics

• Knowledge of Google Ad Manager, OpOne, and/or Freewheel is preferred
• Excellent ability to project manage initiatives
• Strong functional knowledge of Copy/Logs/Schedule/Web ability
• Proven computer skills and knowledge of Microsoft Office Products (Microsoft Excel, Word, PowerPoint, etc.)
• Detail orientation, commitment to quality work product and well organized.
• Strong analytical and problem-solving skills
• Ability to work independently and multi-task
• Team player to participate and support needs of entire team
• Possess a positive attitude

Additional Requirements

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary Range:$100,000 - $120,000 + bonus eligible

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

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