Manager, Digital Rights Administration

umusic; Santa Monica (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Plan

Paid Time Off

Student Loan Repayment Assistance

Holidays

Job summary

Universal Music Group in Santa Monica is seeking a Manager to join the Digital Rights Administration team to oversee assets and claims across key platforms and process daily requests with cross-functional partners.

The role requires meticulous record-keeping, strong systems understanding, and the ability to identify potential issues while supporting platform launches, disputes, and escalation to legal when needed.

Qualifications

• Must have strong organizational skills and attention to detail.
• Experience with rights management or platform dispute workflows is a plus.
• Ability to follow internal guidelines and document processes clearly.
• Experience working with UGC platforms and content management systems is preferred.

Responsibilities

• Manage assets and claims across key platforms and process daily requests across teams.
• Escalate disputes to legal on UGC platforms as needed.
• Support new platform launches and changes in DSP partnerships.
• Review channels and claims to support strategy and reduce conflicts.
• Maintain accurate Reference File records and ownership assertions.

Skills

Advanced Excel

Attention to detail

Organizational skills

Communication skills

Cross-functional collaboration

Project management

Education

Degree in relevant field

Tools

YouTube CMS

Meta Rights Manager

TikTok MediaMatch

Job description

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

We are seeking a Manager to work in our Digital Rights Administration team. The ideal candidate will manage assets and claims across key platforms, and action daily requests, across operations teams, labels and global partners. The candidate in this new role will need to develop an understanding of UMG's internal systems to support label needs and requests and help lead design and implementation special projects. This role is perfect for someone who is passionate about rights management and maintaining organized records, enjoys learning how systems work, meticulous eyes for written detail and keen ears for music, operational puzzling and troubleshooting, processing claims, and utilizing critical thinking skills to identify potential problems.

How you'll CREATE:

• Manage and support senior management's emerging markets strategy
• Manage policy schedules for all content associated with this strategy
• Process disputed claims on all UGC platforms
• Escalate appealed claims to legal on all UGC Platforms
• Manage and support new UGC platform launches and changes in DSP partnerships
• Review channels and claims made from YouTube channels linked to UMG's network in support of AMEA driven strategies.
• Manage work related to Reference File and Conflict Resolution operations on key UGC accounts (Reference File Overlaps, Invalid References, Ineligible Content, Asserts, and Ownership Transfer queues).
• Keep all queues up to date to prevent erroneous loss of fingerprints, availability, rights, and claims due to expiry or incorrect inbound assertions.
• Proactively identify UMG content in other distributors' reference files and go after exclusions or rights removals to bring UMG content out of conflict.
• Discover, identify egregious fraud through the RFO queues and report findings to Fraud Preventions team.
• Pull overlap data from key platforms for Fraud Prevention team on a regular basis to aid their analysis efforts.
• Support UMG territories and labels with daily requests/issues in relation to UGC partners.
• Highlight to manager any requests that fall outside of UMG guidelines
• Report to manager any unexpected outcomes or results in internal or partners' systems
• Handle exception requests as directed by manager
• Detect and collate examples of specific issues in partners' rights management systems.
• Participate in partner meetings to help design solutions, collaborate on organizational tasks and provide feedback

Bring your VIBE:

• Highly organized
• Ability to follow specific instructions and guidelines
• Reliable to complete tasks on schedule
• Advanced Excel abilities, proficiency in Word, PowerPoint, Google Sheets, and Outlook
• Passion for music and technology
• Critical thinking
• Forward-thinking and ambitious; ability to work in a fast-paced environment
• Strong attention to detail
• Ability to prioritize, multi-task, and handle large volume of email
• Ability to work independently as well as part of a team
• Inquisitive and eager to learn
• Keen ability to notice outliers or patters and report them
• Savvy with social media applications: Facebook / Instagram / TikTok / YouTube
• Degree in related field or equivalent work experience
• Experience with UGC Partner's content management systems, specifically YouTube CMS, Meta Rights Manager, TikTok MediaMatch
• Understanding of music copyrights
• Excellent communication and customer service skills
• Aptitude to learn and manage vast catalogues of artists and repertoire
• Aptitude to learn internal systems

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage
• Including 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• A variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holid