Senior Product Manager (Project Hire)

Disney Experiences Careers; Celebration (FL); On-site; USD 137,000 - 184,000; Full time

Job summary

Walt Disney Attractions Technology LLC is seeking a Senior Product Manager to lead the strategic direction of technology and digital experiences for Disney Cruise Line. You will collaborate with leaders to establish commercial strategies and execute roadmaps that drive online conversions and revenue.

The role requires 5+ years in product management, cross-functional collaboration across Marketing, Technology, Operations and Analytics, and a focus on guest-centric digital performance.

Qualifications

• 5+ years of product management experience in digital customer experience for a global or national brand(s).
• Experience working with technology, design, project management, business and user experience teams.
• Strong analytical and strategic thinking with ability to translate ideas into action.

Responsibilities

• Gather requirements for all aspects of a project with impacted teams.
• Drive implementation of a digital/technology roadmap by aligning product goals and priorities.
• Document features as user stories, epics, and other product deliverables ( briefs, scope docs, etc.).
• Act as primary product management representative during roll-out and escalate to leadership as needed.
• Support defect triage with cross-functional teams to identify causes and blockers.
• Communicate with stakeholders across Digital & Technology and the Disney organization.

Skills

Product management

Digital experience

Leadership

Data-driven

Agile

Stakeholder collaboration

Education

Bachelor's degree

Job description

Job Requirements

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.

The Senior Product Manager is responsible for managing the strategic direction of technology and digital experience for the Disney Cruise Line business. Reporting to the Senior Manager of Product Management, the Sr. Product Manager collaborates with leadership to establish and execute commercial strategies across latest technologies.

This is a project position with an expected assignment length of 28 months.

Key Areas Of Focus

• Working with multiple products, teams, and interdisciplinary leaders in such areas as line of business Marketing, Sales, Technology, Operations, Project Management, Design, and Analytics to bring strategies to market that support business opportunities and enhance the digital Guest experience and increase online conversions and revenue.
• Developing product strategies and implementation of capabilities and tactics that align with our strategic priorities, key performance indicators, and objectives & key results as defined by the business and our Technology & Digital organization.
• Monitoring business and digital trends, Guest behaviors and expectations, emerging technologies and competitive intelligence to establish and prioritize the digital roadmap.
• Cultivate a strong understanding of key performance indicators and regularly analyze weekly reports to detect trends and identify opportunities for enhancing digital performance.

What You’ll Do

• Work to gather requirements for all aspects of a project, collaborating with all impacted teams including creative and technology for agreement.
• Drive implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority.
• Document features by translating the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, Guest prioritized needs, etc.)
• Primary representative for product management in all daily activities related to the roll-out of a product/enhancement, serving as an important resource for the team, escalating to leadership.
• Support defect triage activities by working with technical, creative and production teams to identify cause through resolution, providing support and escalation for blockers/impediments.
• Communicate with partners of multiple levels across Digital & Technology and the broader Disney organization through several mediums (ie. presentations, email, formal/informal meetings).

Required Skills & Qualifications

• Minimum 5+ years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business and user experience teams.
• 5+ years’ experience in the digital industry
• Lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Ability to use hard data to form assumptions and develop business cases.
• Experience presenting out on Product performance and success of programs.
• Ability to think strategically and guide ideas into action with a willingness to take personal initiative.
• Experience collaborating with and achieve results through partnerships with others and the capability to interact within all leadership levels.
• Experience identifying technical, user and business issues in a organization. Experience with Agile software development methodology.
• Consumer digital commerce platform experience is preferred but not required.

Preferred Qualifications

• Entrepreneurial mindset, proactive thinker with the ability to thrive in an often
• ambiguous, fast-paced environment.
• Strong analytical and financial skills.
• Experience with innovative and emerging technologies.

Required Education

Bachelor's Degree and/or equivalent experience

#TECHATDISNEY

Disclaimer

PAY TRANSPARENCY

The hiring range for this position in Orlando, FL is $137,200.00-$184,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.