Manager, Development Operations and Stewardship

Asia Society; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

403(b) retirement plan

Paid holidays

Tuition reimbursement

Self-development hours

Self-Development Fridays

Job summary

Asia Society is seeking a Manager of Development Operations & Stewardship to lead the Salesforce donor database, ensure data integrity, and streamline gift processing and stewardship workflows. You will collaborate with Finance and Development leadership to forecast fundraising activity and drive reporting capabilities across the organization.

The role emphasizes data accuracy, process improvement, and partnering across teams to maximize donors’ engagement and revenue visibility.

Qualifications

• BA or BS degree required.
• Four or more years of related professional experience.
• Hands-on experience with Salesforce or a comparable CRM/database system.
• Strong understanding of donor data management, gift processing, reporting, forecasting, stewardship, and Development Operations.
• Excellent analytical and problem-solving skills with the ability to improve business processes and manage complex data.
• Excellent organizational, communication, and time management skills.
• Excellent interpersonal skills and ability to communicate professionally with executive staff and donors.

Responsibilities

• Oversee the Development team's Salesforce donor database and related tools.
• Ensure accuracy and integrity of donor records, gifts, pledges, campaigns, and stewardship activities.
• Create reports, dashboards, forecasts, and analyses to support frontline fundraisers and leadership.
• Manage donor acknowledgments, pledge reminders, receipts, and related workflows.
• Produce donor segmentations and data outputs for fundraising communications.
• Develop fundraising projections and monitor pipeline activity with the Chief Development Officer.
• Coordinate donor stewardship reports across departments and ensure timely delivery.
• Support gift processing, pledge tracking, receivables management, reconciliation, and revenue reporting with Finance.

Skills

Analytical skills

Time management

Communication

Interpersonal skills

Education

BA/BS degree

Tools

Salesforce

CRM software

Microsoft Excel

Job description

The Manager of Development Operations & Stewardship is a key member of the Asia Society Development team. This role is responsible for the department's Salesforce donor database, gift processing workflows, donor data integrity, reporting, Finance reconciliation, pipeline tracking, acknowledgments, and stewardship operations.

We are looking for a passionate, systems-minded team member who resonates with Asia Society's mission and brings discipline, initiative, and creativity to the work. This position requires someone who combines exceptional attention to detail with strong analytical skills and excels at improving processes, maintaining reliable data, and helping the Development team use Salesforce as a strategic fundraising tool.

Working closely with the Development team, this role reports to the Chief Development Officer and partners with Finance and colleagues across the organization to support fundraising operations, reporting, forecasting, and donor stewardship.

RESPONSIBILITIES:

• Oversee and champion the Development team's Salesforce donor database and related tools.
• Ensure the accuracy and integrity of donor and prospect records, gifts, pledges, campaigns, membership records, and stewardship activities through ongoing data governance and quality assurance.
• Create reports, dashboards, forecasts, and other analyses to support frontline fundraisers, Development leadership, Finance, campaign tracking, and executive reporting.
• Manage donor acknowledgments, pledge reminders, receipts, invoices, donor recognition tracking, and related stewardship workflows.
• Produce donor segmentations, mailing lists, and other data outputs for fundraising and stewardship communications.
• Work with the Chief Development Officer to develop fundraising projections and monitor pipeline activity.
• Manage Development pipeline activity, monitoring prospect status, solicitation strategy, revenue projections, and follow-up priorities.
• Coordinate donor stewardship reports across departments, tracking deadlines, departmental input, review status, and final delivery.
• Partner with Finance and Development colleagues to support gift processing, pledge tracking, receivables management, reconciliation, and revenue reporting.
• Continually improve fundraising operations and Salesforce functionality by identifying opportunities to streamline workflows, strengthen reporting, and enhance the Development team's use of Salesforce.
• Create and maintain policies and procedures for Development systems and workflows.
• Serve as a resource to Development staff by providing guidance on Salesforce best practices, reporting, and fundraising workflows.
• Perform additional duties as assigned.

REQUIREMENTS:

• BA or BS degree.
• Four or more years of related professional experience.
• Hands-on experience with Salesforce or a comparable CRM/database system required; experience supporting nonprofit fundraising operations strongly preferred.
• Strong understanding of donor data management, gift processing, reporting, forecasting, stewardship, and Development Operations.
• Outstanding analytical and problem-solving skills, with the ability to improve business processes and manage complex data.
• Experience maintaining accurate fundraising data and supporting effective Development operations.
• Demonstrated ability to work effectively and successfully in a fast-paced environment.
• Excellent organizational, communication, and time management skills.
• Excellent interpersonal skills, including ability to communicate effectively and professionally with executive staff and board members and to build productive relationships with all donors and other organization partners.
• Collaborative, proactive, and service-oriented work style.
• Strong work ethic, enthusiasm, and confidence.
• Proficient with Microsoft Office Suite, especially Excel.

COMPENSATION AND BENEFITS:

Salary Range: $70,000 - $80,000

Compensation within this range is determined by skills, experience, and organizational equity.

Asia Society offers a generous benefits package including health, dental, and vision coverage, a 403(b)-retirement plan, numerous paid holidays, tuition reimbursement, self-development hours, and more. Please visit www.asiasociety.org/about/careers and click on "Employee Benefits" to view our full benefits summary

An HRA plan supplements our medical plan and covers a part of the annual deductible.

After 1 year of service (1,000 hours), the Asia Society contributes 6% of gross earnings to an eligible employee's 403(b) account, regardless of whether the employee makes their own contributions.

The Asia Society offers Self-Development time off, including Self-Development Summer Fridays between July 4th and Labor Day.

ABOUT ASIA SOCIETY:

Founded in 1956, Asia Society's purpose is to navigate shared futures for Asia and the world across policy, arts and culture, education, sustainability, business, and technology. We provide a platform for dialogue and encourage a diversity of views as we try to find the most effective ways forward. Headquartered in New York City, the organization has thirteen other Centres around the world, a global staff of over 200T, and an annual global operating budget in excess of $44m.

With a problem-solving mandate, the Asia Society Policy Institute (ASPI) is a think- and do- tank that tackles major policy challenges confronting the Asia-Pacific in security, prosperity, sustainability, and the development of common norms and values for the region.

Asia Society is an Equal Opportunity Employer.