Manager, Desktop & End-User Services

Weekley Homes L.P.; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401k

Stock Ownership Plan

Profit Sharing

Paid Vacation

Job summary

David Weekley Homes is seeking a Manager, IS Desktop Support to lead our desktop and end-point support services team. You’ll ensure team members receive responsive, high-quality technology support while aligning desktop services with company goals.

You’ll manage day-to-day operations, coach a team of support professionals, and collaborate with IT partners to deliver a seamless enterprise experience across our organization.

Qualifications

• 7+ years in desktop / end-user support with 3+ years in leadership.

Responsibilities

• Lead, coach, and develop a team of Desktop Support and Field Support Specialists.
• Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh cycles, and lifecycle management of end-user technology
• Track and report on key metrics (SLA, first-contact resolution, CSAT) and drive improvements
• Escalation point for major or complex issues, coordinating with other IT groups and leadership
• Partner with Infrastructure & Security to ensure endpoint security, device management (M365, Azure AD, Intune), and policy compliance
• Manage vendor relationships, hardware procurement, warranty/repair logistics, and software licensing for end-user devices
• Develop and maintain SOPs, knowledge base, and training programs to improve service quality and efficiency
• Assist in budget planning, device inventory management, and asset tracking for IT lifecycle initiatives

Skills

End-user support

Team leadership

Windows 10/11

Microsoft 365

Azure AD / Active Directory

Intune

ITIL

ITSM

Networking basics

Vendor management

Tools

NinjaOne

Job description

David Weekley Homes is seeking a Manager, IS Desktop Support to lead our desktop and end-point support services team. You’ll ensure team members receive responsive, high-quality technology support while aligning desktop services with company goals.

You’ll manage day-to-day operations, coach a team of support professionals, and collaborate with IT partners to deliver a seamless enterprise experience across our organization.