Manager Designate

Papa John's International; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Papa John’s in Raleigh, NC is seeking a Manager Designate who will work under the General Manager to uphold our product and service standards. You will lead a team, make quality decisions, and model accountability to deliver consistent experiences.

You will perform shift management, train staff, and implement company policies while developing competencies to advance to General Manager. The role emphasizes customer focus, safety, and profitable operations.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Successful and stable employment history with supervisory experience.
• Must be able to work long hours (32+ hours generally required), nights and weekends.

Responsibilities

• Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and reflects the customer’s order.
• Trains and promotes quality standards to team members using available tools.
• Mentions and manages team performance, focusing on customer service and sales execution.
• Manages costs, inventory, and cash handling while ensuring safety and security standards.

Skills

Analytical Skills

Planning & Prioritization

Financial Acumen

Communication

Problem Solving

Process Improvement

Team Leadership

Cross-functional Collaboration

Adaptability

Mentoring/Coaching

Education

High School / GED

Serv-Safe Certification

Supervisory Experience

Job description

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices.

Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager. Duties and Responsibilities. Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

Additional Job Description

Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun. Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties. Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Education, Experience & Certifications

• High School diploma or GED preferred

• Serv-Safe/Local or State Food Service Certification preferred

• Successful and stable employment history with supervisory experience

• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence

• Planning & Prioritization: highest impact, highest value

• Financial & Business Acumen

• Communicates Effectively and Candidly

• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions

• Process Improvement: Strive to continually improve

• Ability to build and leverage talent

• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise

• Ability to effectively communicate, inform, and influence senior leaders

• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.