Manager - Deferral Management

United Airlines; Houston (TX); Híbrido; USD 112.000 - 147.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance

Disability Insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Descripción de la vacante

United Airlines is seeking a Manager – Deferral Management to lead the Deferral Management planner group. You will oversee MEL item prioritization, diagnose complex aircraft issues, and guide a team through data-driven corrective actions across shifts.

You’ll mentor specialists, collaborate with internal and external stakeholders, and ensure compliance with IBT contract rules. Strong aviation maintenance background and leadership are essential.

Formación

• Bachelor's degree or 4 years of relevant work experience.
• Aviation maintenance experience is required.
• A&P license is required.
• 4+ years in Line Maintenance, Line Planning, or Maintenance Control.
• Experience mining and analyzing data.
• 2+ years of leadership experience managing maintenance personnel.

Responsabilidades

• Lead a Deferral Management team on a shift basis.
• Prioritize administration of deferred open items and MELs with high impact.
• Monitor data and guide the team to meet metrics and goals.
• Coordinate with stakeholders and manage team resources and schedules.
• Train, mentor, and ensure quality of work by Deferral Management Specialists.
• Maintain procedures and manuals; adjust priorities based on feedback.

Conocimientos

Leadership

Data analysis

Communication

Problem-solving

Aviation maintenance knowledge

Team mentoring

Process improvement

Educación

Bachelor's degree

A&P license

Descripción del empleo

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

The Manager – Deferral Management provides leadership and direction to the Deferral Management planner group on a shift basis. Leads a team responsible for researching open deferred maintenance items to ensure technical content and scope identification are complete to support the operation. Must have understanding of aircraft systems and possess skills diagnosing aircraft system defects. This position also requires a technology-based mind-set able to develop, test, implement and train the Deferral Mgmt. Planning Team on current and new trouble shooting tools. Manages team’s performance against goals/metrics. Trains and mentors team for improved performance. Utilizes data analysis to ensure the appropriate priority of MEL items and items impacting the customer experience. Collaborates and partners with internal/external stakeholders to problem solve and align work priorities. They lead a represented work group (IBT) and are required to have excellent knowledge of the IBT contract and the rules and regulations.

• Manages a team of Specialist – Deferral Management to prioritize administration of deferred open items
• Consistently monitors the data and provides direction to the team to ensure the achievement of team metrics / goals
• Collaborates with the Senior Manager to review daily critical items and maintains a consistent path of communication to share team accomplishments, potential barriers and necessary resources
• Oversees the work of the team reviewing MEL items prioritizing e high impact (time restricted) items or those impacting operational performance or customer impression items
• The Manager will ensure the quality of the work performed by Deferral Management Specialists and administers training, development and oversight as required
• Collaborates with internal/external stakeholders on MEL priorities and ensure the team is proactive in open item task identification, inclusive of estimated man hours and required tools and skill‑set
• Utilizes the data, and incorporates feedback from the internal/external stakeholders to adjust the identification of the recommended work priorities
• Develop Deferral Management team members knowledge of airline maintenance operations and aircraft system troubleshooting, in addition to supporting their communications with the broader operation and organization
• Manage the Deferral Management team schedule, shift bid, and daily workload assignments
• Update and maintain departmental GMM and SOP manuals while ensuring all processes are adhered to

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• Aviation Maintenance experience
• A&P license
• Minimum of 4 years' experience in Line Maintenance, Line Planning or Maintenance Control
• Experience mining and analyzing data
• 2+ Years leadership experience and managing aircraft maintenance personnel
• Strong verbal, and written communications
• Strong problem-solving skills
• Detail oriented, Proactive, Self-Starter
• Inclusive team collaborator
• Has high-performance standards
• Knowledge and skill in utilizing United’s Aircraft Maintenance Manuals
• Ability to work all shifts (Days or Nights), 12hr days, weekdays, weekends and Holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Aircraft Maintenance or Engineering Degree
• 7+ Years of experience in Line Maintenance, Maintenance Control or Line Planning
• Experience utilizing data to “story tell”
• 4+ years leadership experience and managing aircraft maintenance personnel
• Knowledge of leading a unionized work force
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]