Manager, Debit Card Fraud Risk

Charles Schwab; Orlando (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid parental leave

Job summary

A leading financial services firm in Orlando is seeking a Fraud Manager to develop strategies that protect client assets and ensure top-notch customer experiences. Ideal candidates will have experience in analyzing transaction patterns and implementing real-time fraud strategies using SQL and various BI tools. This hybrid role offers growth opportunities and a comprehensive benefits package, including a 401(k) with company match and tuition reimbursement.

Qualifications

• 3-4 years of experience in VISA and/or Debit/Credit card fraud.
• 4+ years in identifying, analyzing, and implementing fraud strategies.
• Strong understanding of basics of KYC practices and fraud metrics.

Responsibilities

• Develop fraud strategies for real-time transaction interdiction.
• Analyze transaction patterns indicating fraudulent behavior.
• Monitor and maintain current fraud strategies across multiple rules engines.

Skills

Fraud strategy development

SQL programming

Data visualization

Data integration with Python

Risk assessment

Communication skills

Education

B.S./B.A. in Finance, Economics, Computer Science

Tools

SQL Server

SAS

Tableau

Job description

Overview

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goal with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

What You’ll Do

The manager is an individual contributor responsible for protecting our client’s assets by developing fraud strategies to interdict real-time transactions in our debit card transaction model risk engines. They will be responsible for identifying, analyzing, testing, and implementing new fraud strategies to address emerging trends within the debit card portfolio(s) for our clients. This includes creating rules in-house and also working with 3rd party vendors that manage our debit card fraud rule stack. In addition, they will need to stay up to date on current fraud best practices, while monitoring/maintaining current strategies within the multiple rules engines to ensure the right balance between fraud prevention and client experience.

Furthermore, the ideal candidate will demonstrate the ability to understand model changes, update model white papers & technical papers, review & submit changes to models for internal Model Oversight review, and perform all the necessary functions related to managing a model with model oversight standards and procedures. This includes updating model limitations, inputs/output, deriving and evidencing key performance management metrics, maintain rule inventories, and monitoring and updating rules when necessary, as well as maintaining all other related artifacts required of a model owner.

The ideal candidate will query transactions from our operational databases and cloud data warehouse using SQL and other BI tools to analyze transaction patterns indicative of fraudulent behavior; these patterns will be used to implement real time interdiction strategies in our rules based engines, make recommendations to improve the overall client experience, create summary reporting to communicate to our stakeholders, etc. In addition, they will have a basic understanding of KYC practices, fraud loss types, and Visa dispute practices.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

What You Have

• A passion in protecting Charles Schwab client and company assets
• 3-4 years VISA and/or Debit/Credit card fraud experience required
• Write and review model white paper and technical papers, excel, data reviewing techniques
• 4+ years identifying, analyzing, testing, and implementing new fraud strategies to address emerging trends within the debit card portfolio(s) or other real time interdiction risk platforms
• 4+ years of SQL programming experience in one or more applications (e.g. SQL Server, Oracle, Teradata, Big Query, Postgres, etc.)
• 4+ years data integration with Python/SAS
• Ability to assess risk and impact of current strategies on fraud mitigation, in conjunction with client experience.
• Good understanding of basic Exploratory Data Analysis (EDA)
• Basic understanding of KYC practices, fraud loss types, and Visa dispute practices
• Strong data visualization and data wrangling skills.
• Ability to work as part of a team, but can also work independently
• Strong verbal and written communication skills
• Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment.

Preferred Qualifications

• 4+ years authoring rules in one or more of debit/credit card transaction risk engines
• 4+ years of analytical experience in the areas of financial crimes, fraud, and financial transactions
• 4+ years financial services/banking operations experience.
• Experience in various tools such as SAS, Tableau, Python, R, and any other analytics software is a plus.
• Working knowledge with fraud issues preferred.
• Preferred: B.S./B.A. or MS/MBA in Finance, Economics, Computer Science, InfoTech or related field
• 5+ years of direct experience will be considered in lieu of a college degree

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance