Manager, Data Science and Analytics

TForce Freight; Richmond (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

TForce Freight is seeking an experienced analytics leader to partner with operations, technology, customer experience, and sales teams. You will drive analytics projects, deliver scalable data solutions, and improve efficiency, customer experience, and overall performance.

You will oversee dashboards, predictive models, data governance, and executive-level reporting, while mentoring analytics professionals and aligning data initiatives with strategic priorities across the organization.

Qualifications

• Bachelor’s degree or international equivalent required.
• Degree in data science, analytics, CS, engineering, OR related field preferred.
• Experience managing analytics, BI, or data science teams.
• Strong experience with data visualization, reporting tools, and database analysis.
• Experience supporting customer-facing technologies, APIs, or digital platforms preferred.
• Strong project management, communication, and stakeholder management skills.
• Willingness to travel as needed.

Responsibilities

• Lead and manage analytics teams supporting operations and tech initiatives.
• Develop and execute data science and analytics strategies aligned with objectives.
• Oversee dashboards, reports, predictive models, and analytics tools.
• Manage analytics projects from initiation to delivery with planning and resources.
• Partner with CX, Product, Operations, Sales, and Tech to find data-driven opportunities.
• Analyze operations, logistics, website, API, and customer data for trends and risks.
• Support platform performance monitoring and operational reporting for customer-facing tech.
• Ensure data accuracy, reporting consistency, and governance compliance.
• Provide leadership, mentorship, and coaching to analytics team members.
• Research industry trends and best practices to drive innovation.
• Develop executive-level reporting and presentations with insights.
• Collaborate with customer-facing teams to deliver data-driven solutions.

Skills

Leadership

Data visualization

SQL

Power BI

Tableau

Stakeholder management

Project management

Education

Bachelor’s Degree or international equivalent

Bachelor’s Degree in Data Science, Analytics, CS, Engineering, OR related field

Tools

SQL

Power BI

Tableau

GIS/ESRI

Job description

Job Description

This role partners with cross-functional business, technology, customer experience, and operations teams to identify opportunities for process improvement, operational optimization, and business growth. The position manages analytics projects, provides subject matter expertise, and ensures the successful delivery of scalable data solutions that improve efficiency, customer experience, and organizational performance.

Responsibilities

• Lead and manage analytics teams supporting operational, supply chain, customer-facing, and enterprise technology initiatives.


• Develop and execute data science and analytics strategies aligned with business objectives and corporate priorities.


• Oversee the design, development, and implementation of dashboards, reporting solutions, predictive models, and operational analytics tools.


• Manage analytics projects from initiation through delivery, including project planning, prioritization, resource allocation, and stakeholder communication.


• Partner with Customer Experience, Product, Operations, Sales, and Technology teams to identify data-driven opportunities and support strategic initiatives.


• Analyze operational, logistics, transportation, website, API, and customer experience data to identify trends, risks, and opportunities for improvement.


• Support digital platform performance monitoring and operational reporting related to customer-facing technologies and integrations.


• Ensure data accuracy, reporting consistency, and compliance with enterprise data governance standards.


• Provide leadership, mentorship, and coaching to analytics team members and cross-functional partners.


• Research emerging industry trends, analytics technologies, and best practices to drive innovation and continuous improvement.


• Develop executive-level reporting and presentations to communicate insights, recommendations, and business impacts.


• Collaborate with customer-facing teams to support consulting initiatives and deliver data-driven business solutions.

Qualifications

• Bachelor’s Degree or international equivalent required.


• Bachelor’s Degree in Data Science, Analytics, Computer Science, Engineering, Operations Research, Supply Chain, Business Analytics, or a related field preferred.


• Experience managing analytics, business intelligence, or data science teams.


• Strong experience with data visualization, reporting tools, and database analysis.


• Experience supporting customer-facing technologies, APIs, or digital platforms preferred.


• Strong project management, communication, and stakeholder management skills.


• Experience using analytical and visualization tools such as SQL, Power BI, Tableau, GIS/ESRI, or similar platforms preferred.


• Experience in consulting, operational strategy, or enterprise technology environments preferred.


• Willingness to travel as needed.