Manager, Customer Solutions

RXO; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Paid time off

Life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Job summary

RXO is seeking a Manager, Customer Solutions to lead customer-facing meetings, analyze trends, and drive performance improvements across assigned brokerage accounts.

You will collaborate with Sales, Operations, and Finance to enhance the customer experience and protect account profitability in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent related work.
• 5 years sales experience in logistics & transportation.
• Experience with Microsoft Office (Project, Word, Excel and PowerPoint).

Responsibilities

• Act as the sales analyst in the assigned region, partnering with your Customer Solutions leader.
• Maintain responsibility for revenue, margin, and profitability growth for all focus accounts within a brokerage region.
• Develop corrective strategies for under-penetrated and unprofitable accounts.
• Determine the potential of each focus account and create an action plan to attain highest market share possible.
• Monitor revenue achievement by customer and take action with key stakeholders to ensure commitments are met or exceeded.
• Encourage success in sales initiatives and share best practices.
• Perform trend analysis to provide strategic business insights for data-driven decisions.
• Facilitate operational reporting for monthly/quarterly business reviews.

Skills

Sales experience

Data analysis

Verbal and written communication

Relationship building

Time management

Education

Bachelor's degree or equivalent related work

Tools

Microsoft Office

Excel

PowerPoint

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Customer Solutions at RXO, you will support the Customer Solutions group in leading customer-facing meetings, perform trend analysis, manage customer scorecards, proactively identify, and drive performance improvements, and ultimately be the advocate for the customer. The Senior Customer Solutions Analyst will collaborate with multiple internal departments including Sales, Operations, and Finance to improve our customers' overall experience.

What your day-to-day will look like:

• Act as the sales analyst in the assigned region, partnering with your Customer Solutions leader
• Maintain responsibility for revenue, margin, and profitability growth for all focus accounts within a brokerage region
• Develop corrective strategies for under-penetrated and unprofitable accounts
• Determine the potential of each focus account and create an action plan to attain highest market share possible
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded
• Encourage success in sales initiatives and share best practices
• Perform trend analysis to provide strategic and actionable business insights that enable leadership to make data-driven decisions and reduce the risk of customer churn
• Facilitate operational reporting for monthly/quarterly business reviews for assigned focus account

What you'll need to excel:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work
• 5 yearsears sales experience in the logistics & transportation industry
• Experience with Microsoft Office (Project, Word, Excel and PowerPoint)

It'd be great if you also have:

• Advanced Excel proficiency including pivot tables, VLOOKUP, and analyzing multiple lines of data.
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations.
• Analytical and problem-solving skills
• Ability to build relationships and influence others
• Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.