Manager Customer Services BI- Reporting & Analytics

Daimler Trucks North America LLC; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading automotive company is seeking a Manager of Customer Services for Reporting & Analytics in Atlanta. The role involves directing data analysts for strategic decision-making, leveraging advanced analytics to enhance parts revenue, and optimizing supply chain efficiencies. Candidates should have a background in business management, data analytics, and strong leadership abilities, with a focus on creating data-driven solutions.

Qualifications

• Must have at least 5 years of experience in business management, data analytics, and finance.
• Proficiency with SQL, Tableau, and PowerBI is essential.
• Strong leadership qualities and ability to work under pressure.

Responsibilities

• Lead and direct a team of data analysts to meet business objectives.
• Engage stakeholders in delivering data-driven analyses to drive decisions.
• Optimize supply chain processes to enhance service levels and minimize costs.

Skills

Business Management

Data Analytics

Finance

AI/ML Models

Leadership

Education

Bachelor's degree in quantitative field

Tools

SQL

Tableau

PowerBI

Alteryx

Cognos

Azure

Job description

Job Description - Manager Customer Services BI- Reporting & Analytics (MER0003MUY)

Description

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

This role is responsible for directing a team of senior data analysts and advisors in driving business objectives throughout the Customer Services and After-Sales organization, which includes business functions relating to parts and service, parts logistics, dealer employee training, and the customer assistance center. The primary focus of this role is to support and steer the field force through data analytics to maximize parts revenue and drive strategic after-sales priorities. This role will also be focused on partnering with Parts Logistics to optimize the supply chain to enhance service levels to dealers while minimizing costs. The ideal candidate will exhibit a combination of strategic thinking, business acumen, and technical skill to establish forward-thinking, data-driven solutions and recommendations for the business. The ideal candidate will also possess strong leadership qualities and communication skills to maximize employee engagement within the team.

Responsibilities

• Requires the leading, development, coaching and support of a team of 1 - 5 fulltime employees and 0 part-time employees.

• Lead and direct a team of data analysts in the development and deployment of standardized data models, reports, and dashboards to establish baseline reporting for steering business objectives and performance.

• Engage in strategic discussions with stakeholders and deliver meaningful data-driven analyses and recommendations on driving business objectives.

• Champion use cases in advanced analytics to build a range of meaningful recommendations that lead to robust, strategic discussions.

• Champion stakeholder experience across the reporting suite and act as a data champion across the organization.

• Establish new analytical methods and a continuous improvement mindset to improve reporting used by stakeholders.

• Serve as a subject matter expert to both business and technical matters by actively supporting and communicating findings from highly complex analyses to the appropriate stakeholders throughout MBUSA.

• Proactively identify opportunities for the acquisition and intake of data sources to enrich understanding of the competitive landscape.

Qualifications

Qualifications

• Bachelor's degree (accredited school), with emphasis in a quantitative field such as business, finance, statistics, mathematics, or computer science preferred.

• Must have at least 5 years of combined experience in the following:

o Business – General: Knowledge of fundamental business practices and concepts that influence the success and profitability of the organization.

o Business Management: Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods.

o Finance: Knowledge and understanding of the implications of key financial indicators and controls and assessing impact of financial information.

o Processing: Knowledge of processes, quality control, costs, and other techniques in order to achieve maximum efficiency.

o Data Analytics: Advanced knowledge of relational databases and analyzing large sets of data in order to derive insights, create recommendations and develop business strategy. (Advanced proficiency in SQL, Tableau, PowerBI, Cognos, Alteryx and Azure preferred)

o Automotive: Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts preferred.

• Proficiency with Alteryx and Tableau is a plus.

• Experience developing and testing models and algorithms.

• Knowledge of AI/ML models is a plus.

• High proficiency in advanced mathematical and statistical concepts.

• Ability to lead teams in successfully achieving key milestones and completing deliverables.

• Ability to work under pressure by effectively managing time and delegating workload as necessary.

• Must be a self-starter with a strong work ethic and commitment to getting things done.

• Must be able to work flexible hours/work schedule, including holidays or weekends as needed.

• Must be able to travel domestically or internationally as needed.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Organization

Primary Location

Organization

Mercedes-Benz USA, LLC

Primary Location

United States of America-Georgia-Atlanta

Work Locations

One Mercedes-Benz Drive One Mercedes-Benz Drive Atlanta 30328