Manager Customer Service

Grayba; Daytona Beach (FL); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

401(k) with company match

Paid vacation and sick days

Paid holidays

Job summary

Graybar is seeking a Manager Customer Service in Daytona Beach to oversee customer service, administrative, warehouse, and transportation staff. You will assist the Branch Manager in resource management and supervise a diverse team to ensure service excellence and smooth operations.

The ideal candidate brings SAP and MS Office experience, strong supervisory skills, and a proven ability to resolve problems. Starting base salary is around $61,127 per year with bonus potential based on business

Qualifications

• SAP and Microsoft Office experience required.
• Strong supervisory and leadership skills.
• Excellent problem-solving and conflict-resolution abilities.
• 1+ years experience in a similar role or equivalent.

Responsibilities

• Oversee customer service, administrative, warehouse, and transportation staff in the branch.
• Assist the Branch Manager in allocating resources and monitoring branch performance.
• Implement customer-facing service and e-commerce solutions to improve service levels.
• Set branch schedules, establish procedures, and resolve service failures.
• Collaborate with Branch Manager to manage profitability, expenses, and assets.

Skills

SAP

Microsoft Office

Leadership

Problem solving

Education

Two year degree preferred

Job description

Become part of the excitement.As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.In this role you will:Assist the Branch Manager in managing resources within the branchSupervise and mentor customer service, administrative, warehouse, and transportation functionsStaff all service and administrative functions and monitor performance of related employeesImplement customer-facing service solutions and e-commerce solutionsSet branch schedules, establish procedures, and resolve service failuresCollaborate with Branch Manager in managing profitability, expenses, and assetsWhat you bring to the table:SAP and Microsoft Office experienceSupervisory and leadership skills; ability to motivate and support a teamProblem solving and conflict resolution skills1+ years experience required2 year degree preferredCompensation Details: The expected base salary for this position is starting at $61,127 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.The Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.Life Insurance coverage for you and options for your family.Save on expenses with Flexible Spending Accounts.Enjoy our Disability Benefits at no cost to you.Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help secure your future.Paid Vacation & Sick Days to spend time away from work or in case of an illness.Rest and recharge during our Paid Holidays throughout the year.Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.Volunteer with Community Time Off to give back to the community.Predictable Work Schedules to plan your life: no weekends or nights for most roles.Celebrate your and others' achievements with our Employee Recognition Program.Reach your career goals with our Educational Reimbursement and Career Development Programs.And More Perks that support your well-being and career growth.Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!