Manager, Customer Renewals

SailPoint; United States; Remote; USD 99,000 - 185,000; Full time

Job summary

A leading company in Identity Security is seeking a Manager of Renewals to lead a team and drive revenue growth. This remote role requires strong leadership and negotiation skills, with a focus on minimizing attrition and securing favorable terms. The ideal candidate will have a proven track record in sales leadership and excellent communication abilities, ensuring success in a fast-paced environment.

Benefits

Health Coverage

401(k)

Paid Time Off

Parental Leave

Employee Assistance Program

Qualifications

• 3-5+ years in a Renewals, Sales, or Account Management leadership role.
• Proven success in exceeding quotas and KPIs.

Responsibilities

• Lead a team of Customer Renewal Managers to achieve quotas.
• Drive revenue by minimizing attrition and securing favorable renewal terms.
• Collaborate with legal and finance to develop renewal strategies.

Skills

Leadership

Communication

Negotiation

Analytical Skills

Customer Management

Education

Bachelor’s degree

Job description

As the leader in Identity Security, SailPoint continues to grow globally. We are looking for talented sales-minded individuals to support our expansion efforts. We are a US-based, publicly traded company headquartered in Austin, Texas, offering a remote role anywhere in the US.

We seek an experienced, highly motivated Manager of Renewals to join our client-facing organization. This leadership role involves supporting, aligning, and enforcing renewal priorities, including quarter-over-quarter linearity, early renewal, uplift, and multiyear agreements.

This demanding role requires strong leadership, priority management, interpersonal skills, a solid understanding of SailPoint’s products and culture, and previous renewals leadership experience. The Manager of Renewals ensures their team minimizes financial attrition, secures favorable terms, identifies growth opportunities, and provides data insights to the business.

Responsibilities:

1. Lead a team of Customer Renewal Managers to achieve individual and team quotas.
2. Ensure forecast accuracy, renewal prioritization, on-time execution, multi-year growth, and price increases within assigned portfolios.
3. Develop strategies for effective negotiation, early renewal closing, risk mitigation, and account de-escalation.
4. Drive revenue by minimizing attrition and securing favorable renewal terms.
5. Manage daily forecast and renewal hygiene operations.
6. Ensure Customer Renewal Managers effectively identify customer needs, uncover issues, and demonstrate strong account management to drive on-time renewals and customer success.
7. Collaborate with legal, deal desk, sales ops, and finance to develop comprehensive renewal strategies.
8. Conduct weekly 1:1 meetings with CRMs to review deals, coach, and address obstacles.
9. Provide pathways for creative deal solutions and involve leadership when needed.
10. Offer coaching, training, and management to the renewal team.

Required Skills/Experience:

• Bachelor’s degree or equivalent experience.
• 3-5+ years in a Renewals, Sales, or Account Management leadership role, building high-performance teams in software sales.
• Proven success in exceeding quotas and KPIs, with strong organizational and analytical skills.
• Excellent communication skills for explaining complex situations across all organization levels.
• Experience with large global sales organizations.
• Comfort managing high-volume business and negotiating complex license agreements.
• Strong customer management and negotiation skills.
• Ability to analyze and track data through complex renewal cycles.
• Ability to prioritize and delegate effectively in a fast-paced environment.
• Highly organized with attention to detail.

#LI-REMOTE #LI-AS1

Benefits and compensation vary based on location and employment type. The role may be eligible for bonus, commissions, and equity participation. Estimated US base salary range: $99,300 - $141,800 - $184,300. Salaries for other locations are competitive.

Benefits include health coverage, disability, life insurance, flexible spending accounts, 401(k), paid time off, parental leave, Employee Assistance Program, voluntary benefits, and HSA with employer contribution.

SailPoint is an equal opportunity employer. All qualified candidates are encouraged to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. For accommodations, contact [e-mail] or mail to our Austin, TX address.