Manager, Customer Relationship Management

X-energy; Gaithersburg, Northern (MD, KY); Hybrid; USD 111,000 - 185,000; Full time

Benefits offered by this job

401K plan with employer match

Medical/Dental/Vision Insurance

Paid Time Off

Tuition Reimbursement/Professional DE

Life and Disability Insurance

Job summary

X-energy is looking for a Manager of Customer Relationship Management to support the growth of its customer base in Gaithersburg, MD. This role involves establishing and nurturing relationships with customers and contributing to business development goals through effective engagement strategies.

The ideal candidate will have a bachelor’s degree, ten years of experience in the nuclear energy sector, and a strong understanding of sales cycles in regulated environments.

Qualifications

• Typically ten years of experience in nuclear energy or electric power generation.
• Experience with sales cycles in regulated industries such as nuclear power.
• Experience supporting or developing responses to RFIs, RFPs, and proposals.

Responsibilities

• Build and maintain strong relationships with customers.
• Support execution of customer engagement opportunities.
• Gather and communicate customer insights to internal teams.
• Track and manage customer communications and actions.
• Support development of capture strategies and business cases.

Skills

Customer relationship management

Sales strategy development

Customer engagement planning

Communication skills

Regulatory knowledge

Education

Bachelor's degree in engineering, business, or a related field

Job description

Manager, Customer Relationship Management page is loaded## Manager, Customer Relationship Managementlocations: MD - Gaither Rd., Rockville Corp Hqtrstime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R100384*X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page,* *. We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in a manner otherwise, please contact us at* *.***Job Description**This role is responsible for supporting the growth of X-energy's customer base by identifying, developing, and managing relationships with prospective and existing customers in key market segments. This role works under the supervision of Directors and Senior Directors of Customer Relationship Development within the Global Business Development team to implement customer engagement, support customer and opportunity qualification, enable business capture planning, and contribute to X-energy's business development goals with a focus on long-term relationship cultivation and value delivery.**Job Profile Tasks/Responsibilities*** Build and maintain strong, ongoing relationships with assigned potential and existing customers.* Support planning and execution of customer engagement opportunities, including meetings, presentations, workshops, and formal responses to RFIs/RFPs.* Gather and communicate customer insights, needs, and priorities to internal stakeholders including engineering, licensing, commercial, and executive teams.* Develop and deliver tailored customer value propositions in coordination with cross-functional teams.* Assist in implementing the customer relationship management (CRM) plan for key accounts.* Track and manage customer communications and action items in alignment with business development objectives.* Coordinate logistics and content for customer meetings, site visits, and key milestone events.* Support the development of capture strategies and business cases for new customer opportunities.* Contribute to proposal development and related business development deliverables.* Maintain awareness of nuclear industry trends and regulatory environment relevant to customer interests.* Ensure compliance with company policies and applicable nuclear export control regulations.* Maintain professional demeanor and behavior at all times in all forms of communication.* Perform other duties as assigned by manager.**Job Minimum Qualifications*** Bachelor's degree in engineering, business, or a related technical field.* Typically, ten years of experience in the nuclear energy, electric power generation, industrial energy, or heavy manufacturing sectors.* Experience with sales cycles in complex, regulated industries such as nuclear power, utilities, or process industries.* Experience supporting or developing responses to RFIs, RFPs, and technical proposals.**Location:**9801 Washingtonian Blvd, Gaithersburg, MD, or Houston TX office**Work Site Expectations:** 5 days in office**Travel Expectations:** Up to 30%**Hours:**Standard office hours are 8:00am - 5:00pm ET, Monday - Friday**Compensation**As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives.Offers within the posted salary range are commensurate with the individual's qualifications for the position, along with a view on internal equity, market data, and room for growth. The salary range for this position is:$111,075- $185,125**Position Job Classification**Full time - Exempt**Benefits**X Energy, LLC offers a robust benefits package that includes a 401K plan with an employer match, Medical/Dental /Vision Insurance, Life and Disability Insurance, Paid Time Off, and a Tuition Reimbursement/Professional Development policy that supports the continuing education of our employees.*An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**X Energy, LLC participates in E-Verify. Please visit the links below for more information about E-Verify and the protection of your Right to Work.*Right To Work Link:E-Verify Participation Link:X-energy does not discriminate in employment against qualified individuals on the basis of a disability, and understands its obligation to make reasonable accommodation for individuals with physical or mental impairments that qualify as a disability under the ADA and ADAAA, unless the accommodation would impose an undue hardship on the company. It is an applicant's or employee's responsibility to participate in this interactive process by seeking an accommodation, assisting X-energy in reviewing accommodation alternatives and providing medical certification of the need for an accommodation. Any applicant or employee who wishes to seek an accommodation under this policy should contact the Human Resources Department via email at [e-mail]. Whether a requested accommodation would create an undue hardship will be determined based on the facts of each particular case.