Manager Customer Quality & Continuous Improvement (m/f/d)

Isar Aerospace SE; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Employee Participation Program

30 days vacation

Company pension plan

Subsidised lunch

Public transport ticket

Rental clothing with laundry service

Sport Clubs membership

Individual learning allowance

Childcare allowance

And Much More!

Job summary

Isar Aerospace seeks a Manager of Customer Quality & Continuous Improvement to lead how we handle customer quality issues, drive corrective actions, and translate lessons learned into sustainable improvements as we scale production. You will guide COPQ reporting, cross-functional investigations, and quality culture initiatives across the organization.

The role demands strong leadership, data-driven decision making, and experience in aerospace or regulated environments, with English proficiency

Qualifications

• Experience in quality management, customer quality, operational excellence, or continuous improvement leadership roles.
• Strong understanding of corrective action methodologies and root cause analysis tools.
• Experience managing customer complaints, escapes, and corrective actions.
• Knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.
• Strong analytical and data interpretation skills.
• Experience driving cultural and organizational change initiatives.
• Ability to influence cross-functional stakeholders.
• Understanding of manufacturing quality systems and product lifecycle processes.
• Excellent communication and presentation skills.
• Strong leadership and project management capabilities.
• Experience in aerospace, high-tech manufacturing, or regulated industries is advantageous.
• Professional proficiency in English; German is beneficial.

Responsibilities

• Lead customer complaint, customer escape, and customer quality issue management processes.
• Govern corrective and preventive action processes and ensure sustainable problem resolution.
• Own lessons learned processes and ensure organizational learning is systematically captured and deployed.
• Monitor and drive improvement of customer quality performance metrics.
• Develop and maintain COPQ reporting & improvement initiatives.
• Coordinate root cause investigations involving cross-functional teams.
• Drive quality culture initiatives throughout the organization.
• Lead continuous improvement projects targeting quality, efficiency, and customer satisfaction.
• Support quality maturity assessments and development roadmaps.
• Partner with Product Assurance, Manufacturing, Engineering, and Supplier Quality to address recurring issues.
• Provide management reporting on customer quality trends, risks, and improvement actions.
• Promote data-driven decision making and operational excellence across the organization.

Skills

Quality mgmt

Root cause analysis

Customer complaints

Lean Six Sigma

Analytical skills

Change management

Cross-functional influence

Manufacturing quality

Communication skills

Leadership & PM

Aerospace experience

English proficiency

German beneficial

Job description

Mission Brief

The Manager Customer Quality & Continuous Improvement serves as the organization’s focal point for customer quality performance, organizational learning, and quality maturity advancement. This role ensures customer concerns are addressed systematically, corrective actions are effective, and lessons learned are translated into sustainable improvements across the business.
The position drives a culture of continuous improvement, governs corrective action processes, measures the Cost of Poor Quality, and leads initiatives that strengthen quality performance and customer satisfaction as production scales.

Your Role in Our Space Mission:

• Lead customer complaint, customer escape, and customer quality issue management processes.
• Govern corrective and preventive action processes and ensure sustainable problem resolution.
• Own lessons learned processes and ensure organizational learning is systematically captured and deployed.
• Monitor and drive improvement of customer quality performance metrics.
• Develop and maintain Cost of Poor Quality (COPQ) reporting & improvement initiatives.
• Coordinate root cause investigations involving cross-functional teams.
• Drive quality culture initiatives throughout the organization.
• Lead continuous improvement projects targeting quality, efficiency, and customer satisfaction.
• Support quality maturity assessments and development roadmaps.
• Partner with Product Assurance, Manufacturing, Engineering, and Supplier Quality to address recurring issues.
• Provide management reporting on customer quality trends, risks, and improvement actions.
• Promote data-driven decision making and operational excellence across the organization.

Qualification Checklist

• Experience in quality management, customer quality, operational excellence, or continuous improvement leadership roles.
• Strong understanding of corrective action methodologies and root cause analysis tools.
• Experience managing customer complaints, escapes, and corrective actions.
• Knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.
• Strong analytical and data interpretation skills.
• Experience driving cultural and organizational change initiatives.
• Ability to influence cross-functional stakeholders.
• Understanding of manufacturing quality systems and product lifecycle processes.
• Excellent communication and presentation skills.
• Strong leadership and project management capabilities.
• Experience in aerospace, high-tech manufacturing, or regulated industries is advantageous.
• Professional proficiency in English; German is beneficial.

Aim high, deliver relentlessly, act with integrity, and keep the mission first.

Benefits

• Employee Participation Program: Share in our success through our virtual company share program
• 30 days of vacation: Enjoy the days off to relax and recharge
• Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period
• Subsidised lunch: Stay energised with delicious, subsidised lunches every day
• Public transport ticket: Commute with ease using a fully financed Deutschlandticket
• Rental clothing with laundry service: Enjoy hassle-free workwear with our convenient rental clothing and laundry service
• Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass)
• Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period
• Childcare allowance: Receive a childcare allowance for your non-school-age children
• And Much More! Discover additional perks and benefits when you join our team.

Who we are

We are Isar Aerospace and we are at the forefront of New Space building a modern space business to enable faster, better and cheaper access to space.

Our mission is to help democratise space and use it for good in order to improve life on Earth now and for the future generations.

We are a fast-growing company aiming to provide sustainable and environmentally friendly launch solutions for small and medium-sized satellites and constellations into Low Earth Orbit. The company is privately funded by world-leading technology investors with strong commitment and support and our team is made of driven and talented people with a real passion for space innovation.

We're making rockets in a way that hasn't been done before disrupting a traditional industry. If you are up for the challenge, want to work on cutting-edge projects and be part of a team changing the world for better, come, join us and launch your career!

Want to find out more about us?

Visit www.isaraerospace.com

Data Protection

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Disclaimer

Isar Aerospace SE is an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. All qualified applicants are encouraged to apply.