Customer Quality Engineer

MANN+HUMMEL; Portage (Cambria County); Presencial; USD 75.000 - 95.000; Jornada completa

Descripción de la vacante

MANN+HUMMEL is seeking a Customer Quality Engineer to serve as the primary quality contact for automotive customers after start of production. You will manage customer complaints, audits, quality portals, deviations, PPAP submissions, and customer-specific requirements while coordinating internal problem-solving activities.

The ideal candidate brings automotive manufacturing experience, strong customer-facing skills, and expertise in quality tools such as FMEA, PPAP, statistical analysis, and

Formación

• Bachelor’s degree required or equivalent in a technical field.
• At least 3 years in automotive quality or manufacturing.
• Expertise with Quality Management Systems and problem-solving methods.
• Experience with customer-specific requirements and PPAP is preferred.

Responsabilidades

• Organizes and supports quality visits and audits, and coordinates corrective actions.
• Proactively engages with customers to address quality topics and data requests in portals.
• Advises on customer-specific requirements and reviews PPAP documentation.
• Leads deviation management and problem-solving with cross-functional teams.
• Handles field and 0-km quality issues with timely communication and documentation.

Conocimientos

Customer-facing skills

Quality tools

Problem solving

Drawings interpretation

Educación

Bachelor degree

Herramientas

FMEA

PPAP

Statistical analysis

Structured problem-solving

Descripción del empleo

Role Summary

The Customer Quality Engineer serves as the primary quality contact for automotive customers after the start of production. This role manages customer complaints, audits, quality portals, deviations, PPAP submissions, and customer-specific requirements while coordinating internal problem-solving and corrective-action activities. The ideal candidate brings automotive manufacturing experience, strong customer-facing skills, and expertise in quality tools such as FMEA, PPAP, statistical analysis, and structured problem-solving.

Role Summary

The Customer Quality Engineer serves as the primary quality contact for automotive customers after the start of production. This role manages customer complaints, audits, quality portals, deviations, PPAP submissions, and customer-specific requirements while coordinating internal problem-solving and corrective-action activities. The ideal candidate brings automotive manufacturing experience, strong customer-facing skills, and expertise in quality tools such as FMEA, PPAP, statistical analysis, and structured problem-solving.

Main Tasks

• Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification.
• Proactively visits the customer’s site as needed or requested.
• Responsible for working with the customer’s portal for quality related topics.
  • Monitors and reports the site specific view of quality on the customer´s portals.
  • Enters all quality requested data to customer´s portal or answers the customer requests
• Advise and be the expert on the use of customer specific requirements.
• Reviews and submits customer requested documentation such as requalification, data, etc.
• Discuss with customer the PPAP submission requirements in case of changes due to Technical Change
• Management (TCM) and coordinates the customer PPAP submission.
• Manages the deviation process with the customer
• In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field) initiates the problem solving process with the relevant
• team. In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation.
• In case of field complaints, enters the field data into SAP WM, negotiates technical factor, and rejects claims and initiates Alerts as appropriate.
• Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise.
• Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks, etc

Your Profile

Education:

• Bachelor degree preferred

Experience:

• 3 years of experience in Quality, Manufacturing or Production functions in the automotive industry
• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics

Required Skills:

• Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters

Preferred:

• Expertise in Customer Specific Requirements