Manager, Customer Partner

Lensa; United States; Remote; USD 69,000 - 115,000; Full time

Job summary

A leading career site seeks a Customer Partner Manager to enhance client relationships and operational performance. In this mid-senior level role, you will guide service delivery, address client needs, and manage expectations, while collaborating with internal teams. Ideal candidates should possess significant expertise in operational excellence and business intelligence tools.

Benefits

Competitive benefits package

Annual bonus plan

Qualifications

• 5+ years of experience in Operational Excellence.
• 3+ years in Revenue Cycle.
• 2+ years of Management experience.

Responsibilities

• Serve as primary contact for clients, ensuring satisfaction.
• Identify projects to improve operational performance.
• Communicate performance metrics and create action plans.

Skills

Operational Excellence

Business Intelligence Tools

Revenue Cycle Management

Presentation Skills

Tools

Power BI

Tableau

Excel

PowerPoint

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, R1 RCM, is seeking professionals. Apply via Lensa today!

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Partner Manager, you will help the Service Delivery department play a pivotal role in building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products and services. Every day you will serve as the primary point of contact for customers, addressing their needs, resolving issues, and collaborating with internal teams to deliver exceptional service.

Here’s what you will experience working as a Customer Partner Manager:

• Proactively identify projects that will improve operational performance metrics.
• Partner with Service Delivery to deliver to client executives highlighting pertinent updates related to client needs
• Proactively communicate metric performance and detailed drivers/risks/barriers behind data to help propel the creation of action plans.
• Influence the relationship management of key client counterparts, including continued communication of revenue cycle performance.
• Support internal efforts to improve KLAS and NPS scores and other related activities.
  
  

Required Qualifications

• 5+ years of experience in Operational Excellence.
• 5+ years of experience working in business intelligence tools; Power BI, Tableau, Excel, and/or related tools.
• 3+ years of experience in Revenue Cycle.
• 2+ years of Management experience.
• Proficient in PowerPoint and strong presentation skills and experience.
• This position is remote BUT the individual will be required to travel 25% or more to Chicago, metro area.
  
  

For this US-based position, the base pay range is $69,556.00 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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