Manager, Customer Identity & Access Management - CIAM

1611 Ally Bank; Charlotte (NC); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Time off

401K plan

Health insurance

Parental leave

Employee discounts

Job summary

Ally Bank is seeking a Senior Product Owner to lead CIAM strategy and roadmaps across digital and call center channels. This in-office role blends strategy and execution, driving authentication capabilities and cross-functional alignment with fraud, cybersecurity, and operations.

The ideal candidate has 7+ years in product ownership, strong stakeholder leadership, and experience with OAuth2, passkeys, biometrics, and risk-based authentication. Hybrid work in Charlotte, NC is expected.

Qualifications

• Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or related field, or equivalent practical experience.
• 7+ years of relevant product ownership or management experience.
• Experience leading cross-functional initiatives with multiple stakeholders and delivery teams.
• Experience owning product backlogs and prioritization in Agile environments.
• Strong ability to translate strategy into detailed product requirements and user stories.

Responsibilities

• Define, refine, and execute CIAM product strategy and roadmap.
• Lead complex CIAM programs across digital and call center channels.
• Define requirements for authentication capabilities (login, MFA, passkeys, biometric).
• Coordinate with fraud, cybersecurity, risk, and operations for informed decisions.
• Monitor metrics like authentication success, fraud loss reduction, and user drop-off.
• Mentor junior Product Owners and promote backlog discipline.

Skills

Product ownership

Agile backlog

Cross-functional leadership

Stakeholder management

CIAM knowledge

Fraud awareness

OAuth2/FIDO2

API-based products

Jira/Confluence

Data-driven decisions

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Analytics platforms

UX collaboration tools

Job description

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with weekly hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, Jacksonville FL, Dresher PA. We are seeking a Manager, Product Owner to join our Customer Identity & Access Management (CIAM) team. This role is a senior individual contributor position reporting to the Director and serving as a key strategic partner and right-hand leader across the CIAM portfolio.

The Manager, Product Owner will help shape and execute the multi-year CIAM strategy, with accountability spanning omnichannel authentication experiences across both digital and call center channels. This role will lead some of the organization’s most complex CIAM programs, translating strategic priorities into executable product direction and ensuring the delivery of secure, scalable, and customer-centered authentication capabilities. This leader will operate across a highly matrixed organization, with a unique opportunity to influence the roadmap from within a Financial Crimes organization. Unlike many CIAM teams that sit solely within technology or security, this team is closely aligned with Fraud, providing direct visibility into evolving attack patterns affecting customers and enabling faster, more targeted roadmap decisions that drive enterprise impact.

The ideal candidate brings strong product ownership discipline, deep cross-functional leadership, and the ability to drive alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders. This role is ideal for someone who can move fluidly between strategy and execution, helping define where the CIAM organization is headed while also ensuring complex programs are structured, prioritized, and delivered effectively.

The Work Itself

Partner closely with the Director to help define, refine, and execute the broader CIAM product strategy and roadmap. Serve as a senior individual contributor and trusted deputy to the Director, helping drive strategic alignment, decision-making, and cross-functional execution across the CIAM portfolio. Own and lead complex, high-visibility CIAM programs from a product ownership standpoint, particularly those with significant business, technical, operational, regulatory, or fraud-related complexity. Drive omnichannel authentication strategy and execution, with accountability for experiences spanning digital channels and call center authentication. Define product requirements and priorities for authentication capabilities including login, MFA, passkeys, passwordless, biometrics, account recovery, step-up authentication, and risk-based authentication. Translate strategic initiatives into epics, features, and user stories with clear business value, dependencies, and acceptance criteria. Partner with fraud, Financial Crimes, cybersecurity, and risk teams to ensure authentication controls are informed by current fraud patterns, attack vectors, and customer harm trends. Leverage the team’s position within Financial Crimes to align authentication investments to the highest-impact enterprise fraud and customer protection priorities. Collaborate with engineering, architecture, and UX teams to design secure, low-friction, scalable authentication and recovery journeys across channels. Drive prioritization decisions by balancing customer experience, fraud prevention, security posture, technical feasibility, regulatory expectations, and operational efficiency. Serve as a senior product voice for internal stakeholders and partner teams consuming CIAM capabilities, services, and APIs. Establish and monitor product, operational, and risk metrics such as authentication success rate, recovery completion rate, fraud loss reduction, attack interception effectiveness, channel-specific failure points, and customer drop-off trends. Identify strategic gaps, delivery risks, dependencies, and organizational trade-offs, and drive plans to address them. Support leadership communications, business cases, and executive-ready updates for CIAM, Financial Crimes, technology, and cross-functional leadership audiences. Mentor and guide more junior Product Owners as needed, helping strengthen backlog discipline, requirements quality, and product delivery practices across the team. Champion modernization of CIAM capabilities through adoption of standards and best practices such as OAuth 2.0, FIDO2, passkeys, biometrics, and NIST/FFIEC-aligned controls.

We’re Looking For

• Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 5–8 years of experience in product ownership, product management, business analysis, digital product delivery, or a related role.
• Demonstrated experience leading complex, cross-functional initiatives involving multiple stakeholders, systems, and delivery teams.
• Experience owning a product backlog and driving prioritization in an Agile environment.
• Strong ability to translate strategic objectives into well-defined product requirements, user stories, and delivery plans.
• Excellent cross-functional leadership and stakeholder management skills, with the ability to influence across technical, operational, risk, and business teams.
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data, customer insights, and risk signals to shape priorities.
• Excellent written and verbal communication skills, including experience preparing recommendations and updates for senior leadership.
• Ability to manage ambiguity, navigate organizational complexity, and drive execution across multiple concurrent initiatives.
• Experience in CIAM, IAM, authentication, digital identity, fraud prevention, cybersecurity, or customer security experiences.
• Familiarity with authentication methods and standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery.
• Experience in financial services, fintech, or another highly regulated industry.
• Experience with omnichannel customer journeys, particularly involving both digital and assisted-service or call center authentication experiences.
• Familiarity with fraud operations, Financial Crimes functions, or risk-based decisioning in customer authentication flows.
• Experience with API-based products, platform capabilities, or developer-facing authentication services.
• Proficiency with common product delivery and collaboration tools such as Jira, Confluence, analytics platforms, and UX collaboration tools.

Minimum Qualifications

• 7+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$110,000.00 - $180,000.00 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.

We all work better as allies. Join a team that thrives on doing it right — whether we're helping people live their best financial lives or helping each other grow in our careers. We're a leading financial services company serving over 11M customers through banking, auto financing, insurance and investment services. Our team's approach of celebrating differences and lifting each other up is consistently recognized on Fortune's 100 Best Companies to Work For list. Here, you'll find people who care about doing work that matters and making an impact in the communities we serve. Good enough is never enough for us — we're always looking for ways to be better, together.