Manager, Customer Experience Product Portfolio

UKG (Ultimate Kronos Group); Saint Paul (MN); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management to lead a team of product managers across customer experience products. You’ll define strategy, set investments, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

The preferred candidate brings customer experience related product management skills, or Salesforce/PSA experience. This role works on east coast hours and is open only to US residents.

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, agents, or related customer experiences.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, HCM, enterprise software, or adjacent SaaS domains.

Responsibilities

• Lead a portfolio of customer experience products and solutions, setting strategy and investment priorities.
• Partner with business leaders to define and own portfolio outcomes and investments.
• Shape connected customer experiences across platforms and workflows.

Skills

Product management

People management

Strategy setting

Portfolio management

AI-enabled products

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

Job description

UKG is seeking a Manager of Product Management to lead a team of product managers across customer experience products. You’ll define strategy, set investments, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

The preferred candidate brings customer experience related product management skills, or Salesforce/PSA experience. This role works on east coast hours and is open only to US residents.