Director, Customer Experience Product Management

UKG (Ultimate Kronos Group); Des Moines (IA); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management to lead a team of product managers overseeing a portfolio of customer experience products. You will set direction, develop your team, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

The role focuses on enterprise platforms like Salesforce Service Cloud and Certinia PSA, shaping strategy, investment priorities, and outcomes using data, AI, and measurable customer value.

Qualifications

• 8+ years of product management experience delivering enterprise software.
• Experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives.
• Experience delivering enterprise platform and/or AI-enabled solutions.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, HCM or SaaS domains.

Responsibilities

• Define and own portfolio strategy, investment priorities, and outcomes.
• Lead a team of product managers and partner across UKG to solve customer problems.
• Shape connected customer experiences across platforms and workflows.
• Lead enterprise platform solutions across Salesforce Service Cloud and PSA.
• Guide AI-powered products with appropriate human oversight.
• Hire and coach team; establish product practices and capabilities.
• Collaborate with cross-functional teams to move from discovery to launch and measurement.

Skills

Product management

People management

Cross-functional leadership

AI knowledge

Data-driven decision making

Portfolio management

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

Job description

UKG is seeking a Manager of Product Management to lead a team of product managers overseeing a portfolio of customer experience products. You will set direction, develop your team, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

The role focuses on enterprise platforms like Salesforce Service Cloud and Certinia PSA, shaping strategy, investment priorities, and outcomes using data, AI, and measurable customer value.