Manager Customer Experience

Saks Fifth Avenue Llc; Miami (FL); Híbrido; USD 82.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Employee Discount

Descripción de la vacante

Saks Fifth Avenue is seeking a Customer Experience Manager to enhance relationship selling and client retention at the Brickell City Centre location. You will lead store branding, events, and community partnerships while driving sales KPIs.

You will report to the General Manager and work on-site with the store team. The role requires strong leadership, data-driven decision making, and experience presenting to executives.

Formación

• 4+ years of relevant experience
• History of building, leading, motivating, and coaching teams
• Ability to synthesize data to determine relevant actions
• Experience presenting at the executive level
• Proficiency with tools including social media, google suite, Tableau, and CONNECT

Responsabilidades

• Develop detailed action plans for store events and manage execution with managers and teams
• Manage event scheduling, budgeting, communications, production, and reporting
• Plan seasonal events calendar across Market/Metroplex with brand partners
• Partner with Regional Director to create seasonal strategies to support business
• Develop community relationships with philanthropic organizations and corporate partners
• Engage with clients to support client development efforts
• Monitor Client Relationship KPIs and drive initiatives with store leadership
• Identify opportunities to deepen relationships with top clients for PCR programs
• Collaborate with GM and store leaders to achieve MVC health and targets
• Analyze weekly store performance and adjust strategy as needed

Conocimientos

Leadership

Data analysis

Executive presentations

Client relationship management

Herramientas

Google Suite

Tableau

InDesign

CONNECT

Descripción del empleo

## Manager Customer ExperienceApply: SF\\_0668\\_BRICKELL CITY CENTRE FL: Full time: Posted Yesterday: R-109075**Job Description:******WHO WE ARE:****Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of tvop luxury retail brands and real estate assets. ****YOU WILL BE:****As the Customer Experience Manager, you’ll enable relationship selling and client retention and activation strategies in partnership with your store team. You’ll strengthen the brand by leading all branding and marketing activities at the store level including event planning and community engagement. You will work on-site, at your assigned store, and you will report to the store General Manager.* ****A Creative & Commercial Thinker:**** You possess the unique ability to design beautiful, engaging brand experiences while maintaining a laser focus on selling KPIs and financial returns.* ****An Operational Maestro:**** You thrive in fast-paced environments, managing multiple overlapping project timelines, budgets, and cross-functional communications with exceptional attention to detail.* ****A Natural Connector:**** You excel at building long-term, mutually beneficial relationships with local philanthropic organizations, corporate partners, media, and internal stakeholders.* ****A Collaborative Leader:**** You are a dedicated team player who believes in a \"win together\" philosophy, guiding and developing direct reports to reach theIr full potential.****WHAT YOU WILL DO:***** Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership* Manage the scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event* Plan seasonal events calendar across Market / Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners* Partner with Regional Director to create seasonal strategies to support business* Develop community relationships with philanthropic organizations, social groups, and corporate partnerships* Generate excitement around the Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short- and long-term ROIs with clear selling goals and appropriate Associate follow up* Cultivates relationships with all client segments within the store/market* Engage directly with clients, as appropriate, in support of client development efforts* Monitors Client Relationship KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing MVC customers* Drives all Client Relationship-specific initiatives in Store or Market in partnership with GM and Store Leadership team* Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences* Serve as a strategic business partner to the General Manager and DSEs owning overall store MVC health, working* collaboratively to achieve and exceed MVC & store targets.* Surfaces Top Client Liabilities to GM and develops strategy to anniversary large ticket sales from LY in partnership with key associates and store leaders.* Monitor and analyze weekly store and divisional customer performance (sales, count, trips, $/Customer) and inform real-time strategy adjustments.* Oversight and ownership of client relationship initiative results and execution****WHAT YOU WILL BRING:***** 4+ years of relevant experience* History of building, leading, motivating, and coaching teams* Ability to synthesize data to determine relevant actions* Experience presenting at the executive level* Proficiency with necessary tools including but not limited to social media, google suite, Tableau, and CONNECT* Experience with InDesign* Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds* Associates will work a flexible schedule based on business need, which will include evenings, weekends, and holidays* Travel may be required****YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:***** Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation* Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate* Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)* An amazing employee discount****Benefits**:** We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). ### ***Thank you for your interest with Saks Global. We look forward to reviewing your application.***### ***Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact* [e-mail]*.******It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*** **Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact** **[e-mail]****.** Salary Range $82,077 - $102,596\\*