Manager, Customer Experience

Neiman Marcus; Charlotte (NC); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits (critical illness,

Job summary

Neiman Marcus is seeking a dynamic event leader to design and execute luxury brand activations that drive sales and client engagement across stores and markets.

You will collaborate with Selling Managers, Corporate Brand, Merchants, and Marketing to craft seasonal strategies, manage budgets, and build meaningful partnerships with philanthropic and corporate partners. A strong data-driven mindset and executive presentation experience are essential.

Qualifications

• 4+ years of relevant experience.
• History of building, leading, motivating, and coaching teams.
• Experience presenting at the executive level.
• Proficiency with tools including social media, Google Suite, Tableau, and CONNECT.
• Experience with InDesign.
• Travel may be required; willingness to work varied hours.

Responsibilities

• Develop detailed action plans for events across stores and manage execution with cross-functional partners.
• Manage scheduling, budgeting, communications, planning, production, and reporting for each event.
• Plan seasonal events calendar across Market/Metroplex with Corporate Brand Experience and brand partners.
• Partner with Regional Director to create seasonal business strategies.
• Develop community relationships with philanthropic organizations and corporate partners.
• Generate excitement around the Brand with activations while balancing sell-through and ROI.
• Cultivate relationships with all client segments within the store/market.
• Engage with clients to support client development efforts.

Skills

Creative thinker

Operational maestro

Natural connector

Collaborative leader

Tools

Tableau

InDesign

CONNECT

Google Suite

Social media tools

Job description

WHO WE ARE

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

You Will Be

• A Creative & Commercial Thinker: You possess the unique ability to design beautiful, engaging brand experiences while maintaining a laser focus on selling KPIs and financial returns.
• An Operational Maestro: You thrive in fast-paced environments, managing multiple overlapping project timelines, budgets, and cross-functional communications with exceptional attention to detail.
• A Natural Connector: You excel at building long-term, mutually beneficial relationships with local philanthropic organizations, corporate partners, media, and internal stakeholders.
• A Collaborative Leader: You are a dedicated team player who believes in a "win together" philosophy, guiding and developing direct reports to reach theIr full potential.

What You Will Do

• Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership
• Manage the scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event
• Plan seasonal events calendar across Market / Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners
• Partner with Regional Director to create seasonal strategies to support business
• Develop community relationships with philanthropic organizations, social groups, and corporate partnerships
• Generate excitement around the Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short- and long-term ROIs with clear selling goals and appropriate Associate follow up
• Cultivates relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Monitors Client Relationship KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing MVC customers
• Drives all Client Relationship-specific initiatives in Store or Market in partnership with GM and Store Leadership team
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Serve as a strategic business partner to the General Manager and DSEs owning overall store MVC health, working
• collaboratively to achieve and exceed MVC & store targets.
• Surfaces Top Client Liabilities to GM and develops strategy to anniversary large ticket sales from LY in partnership with key associates and store leaders.
• Monitor and analyze weekly store and divisional customer performance (sales, count, trips, $/Customer) and inform real-time strategy adjustments.
• Oversight and ownership of client relationship initiative results and execution

What You Will Bring

• 4+ years of relevant experience
• History of building, leading, motivating, and coaching teams
• Ability to synthesize data to determine relevant actions
• Experience presenting at the executive level
• Proficiency with necessary tools including but not limited to social media, google suite, Tableau, and CONNECT
• Experience with InDesign
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates will work a flexible schedule based on business need, which will include evenings, weekends, and holidays
• Travel may be required

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [e-mail].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $74,615 - $93,269*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.