Manager css tech delivery engineer systems and cloud

Oracle; Madison (WI); Remote; USD 104,000 - 224,000; Full time

Job summary

A leading cloud solutions provider is seeking an Incident and Escalation Manager to oversee a team responsible for maintaining and optimizing production cloud technologies. The role involves leadership, technical support, and operational planning, ensuring effective management of critical business operations. Candidates should have strong leadership skills and a solid understanding of cloud technologies. A comprehensive benefits package is offered, along with a competitive salary range.

Benefits

Health Insurance

Disability and Life Insurance

Flexible Spending Accounts

401(k)

Paid Time Off

Holidays

Sick Leave

Parental Leave

Adoption Assistance

Stock Purchase Plans

Qualifications

• At least 4 years of software engineering or related experience.

Responsibilities

• Lead a team of 10-12 operations personnel in incident management.
• Manage production environments, recommending improvements.
• Provide escalation support for complex technical issues.

Skills

Leadership

Communication

Analytical Skills

Cloud Technologies

Software Development

Education

BS or MS degree

Job description

Job Description

Manage an Incident and Escalation team responsible for installing, monitoring, maintaining, supporting, and optimizing all production cloud technologies, including hardware and software for CSS. Oversee activities across multiple functional areas to ensure effective operational planning aligned with corporate standards.

Responsibilities

1. Lead a team of 10-12 High Touch operations personnel in CSS NA Technical Region, supporting incident and escalation management. Report to the Sr. Director and interact directly with VP and SVPs. Responsible for hiring, training, and performance reviews of all IC operations staff.
2. Manage personnel responsible for the operation of production environments, including systems and databases supporting critical business operations. Perform administration and analysis across multiple environments, recommending improvements to enhance availability, performance, and supportability.
3. Provide escalation support for complex technical issues, lead problem management cases, and coordinate with internal resources and third-party vendors. Oversee storage infrastructure, server OS, and application upgrades, patches, and standardization projects within Oracle's cloud environment. Provide on-call support as needed; travel may be required.

Key Experience

• Proven leadership and people management skills.
• Strong communication, analytical skills, and a thorough understanding of cloud technologies and software development.
• BS or MS degree or equivalent experience in a relevant field.
• At least 4 years of software engineering or related experience.

#LI-RR2

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Additional Information

Disclaimer: Certain US roles may require compliance with immunization and occupational health mandates.

Salary range in the US: $104,000 to $223,400 annually, potentially including bonus and equity. Oracle offers a comprehensive benefits package including health insurance, disability and life insurance, flexible spending accounts, 401(k), paid time off, holidays, sick leave, parental leave, adoption assistance, stock purchase plans, and voluntary benefits.

The role generally remains open for applications for at least three days from posting or until filled.

About Us

As a leader in cloud solutions, Oracle leverages innovative technology to address today's challenges, fostering an inclusive and diverse workforce. We promote work-life balance, offer competitive benefits, and support community engagement. Accessibility accommodations are available upon request. Oracle is an Equal Employment Opportunity Employer.