Manager-Credit/Collections

att; Orlando (FL); On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Supplemental benefit programs

Employee Assistance Programs

Wellness programs

Employee discounts up to 50% off on AT

AT&T mobility plans and accessories

Job summary

AT&T in Orlando, Florida is seeking a Manager-Credit/Collections to lead a team responsible for credit risk assessment, collections, and related policies. The role focuses on safeguarding receivables, negotiating settlements, and maintaining relationships with clients.

The position requires a Bachelor’s degree and at least 3 years of credit/collections experience, with a minimum presence in the office five days per week and no relocation offered. Salary ranges from $70,700 to $106,100 per year.

Qualifications

• Bachelor’s degree (BS/BA) desired. 3+ years of related experience.
• Experience in credit and collections fields.
• Strong knowledge of credit policies and procedures.

Responsibilities

• Evaluate the creditworthiness of customers using financial data and credit reports.
• Oversee the collections process, set up payment plans, and negotiate settlements.
• Lead and train the credit/collections team and set performance goals.
• Prepare reports and ensure compliance with policies and regulations.
• Address complex credit disputes to minimize financial loss.

Skills

Credit risk assessment

Collections management

Team leadership

Financial reporting

Regulatory compliance

Stakeholder communication

Education

Bachelor’s degree

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose: Manage team to optimize implementation, and maintenance of credit and collections systems, procedures, and policies, ensuring timely receivables, mitigating financial risk, and maintaining strong client relationships.

Key Roles and Responsibilities

• Credit Risk Assessment: Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
• Collections Management: Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
• Team Leadership and Training: Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
• Financial Reporting and Compliance: Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
• Other Duties as Assigned: Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.

Job Contribution

Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Supervisor: Yes

Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.

Our Manager-Credit/Collections jobs earn between $70,700.00 - $106,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Orlando, Florida

Salary Range: $70,700.00 - $106,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.