Manager, Controls and Governance

OKX; New York (NY); On-site; USD 107,000 - 161,000; Full time

Benefits offered by this job

Competitive compensation

L&D programs

Team building programs

Wellness and meal allowances

Comprehensive healthcare

Job summary

OKX US is seeking a strategic operations professional to strengthen first‑line defense and bridge the business with control functions. You will oversee KYC/KYB onboarding pipelines, risk governance, and cross‑functional content reviews for campaigns, launches, and communications.

You will partner with Product, Legal, and Risk to manage risk in new initiatives, drive executive reporting, and maintain policies. A strong growth mindset and excellent collaboration skills are essential.

Qualifications

• 3+ years of progressive experience in strategic operations, program management, compliance operations, governance, or risk management within fintech, crypto/web3, or heavily regulated financial services.
• Growth mindset with comfort in ambiguity and rapidly evolving environments.
• Proven incident response, workflow mapping, and post‑incident remediation experience.
• Strong written and verbal communication; ability to build trusted partnerships across control and first‑line teams.

Responsibilities

• Support KYC/KYB onboarding pipelines and remediation; identify friction points and accelerate throughput between business units and Compliance.
• Coordinate risk governance and monitor KRIs with US Risk; assist in implementing the risk framework.
• Lead cross‑functional content reviews for growth assets, including campaigns, launches, and client communications.
• Align client support with regulatory requirements and streamline escalated workflows.
• Collaborate with Legal, Compliance and Product to assess risks in new product launches.
• Lead executive reporting, policy drafting, and upkeep of operating procedures for the US market.

Skills

Strategic Ops

Program Management

Compliance Ops

Governance

Risk Management

Stakeholder Mgmt

Communication

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About The Opportunity

This role focuses on strengthening OKX US's first line of defense while serving as the primary operational engine and bridge between the US business and control functions. Operating in a highly fluid environment, this position bridges the gap between hands‑on internal controls and strategic US market execution. You will work shoulder‑to‑shoulder with control functions across every aspect of the US business, from managing KYC/KYB onboarding pipelines and marketing content reviews to leading US executive reporting and customer support alignment. The ideal candidate thrives in ambiguity, moves comfortably between granular risk management and growth strategy, and elevates organizational maturity to sustain OKX's growth, integrity, and regulatory excellence.

What You'll Be Doing

Controls Partnership & Operational Strategy

• KYC / KYB Pipeline & Remediation: Support Compliance‑managed KYC and KYB onboarding pipelines, identifying friction points, accelerating throughput between business units and Compliance, and resolving operational friction.
• Risk Governance and Coordination: Serve as the key liaison to the US Risk organization, providing assistance in the monitoring of KRIs and the implementation of the risk framework.
• Customer‑Facing Content Governance: Lead the cross‑functional workflow for Compliance and Legal reviews of growth assets, including marketing campaigns, product launches, promotional materials, and client communications.
• Client Support & Compliance Alignment: Partner closely with Client Support and Compliance to streamline escalated customer workflows, ensure client support operations reflect regulatory requirements, and resolve customer‑impacting compliance bottlenecks.
• Controls Product Management: Work with Legal, Compliance, and Risk to understand key risks associated with new product launches, and utilize relationships with Product to promote innovation and product delivery.

Local Market Governance

• Executive Reporting: Lead and coordinate reporting for executive meeting cadences, including soliciting updates and insight from business and control leads to present a cohesive view of US market performance and opportunities.
• Policy & Procedures: Support the drafting and upkeep of operational policies and procedures. Prepare regular risk, control, and operational performance reporting for senior leadership.
• First‑Line Defense Leadership: Represent business operations in first‑line risk management activities, supporting RCSAs, maintaining risk registers, and ensuring control effectiveness.

What We Look For In You

• Experience: 3+ years of progressive experience in Strategic Operations, Program Management, Compliance Operations, Governance, or Risk Management within fintech, crypto/web3, or heavily regulated financial services.
• Fluidity & Growth Mindset: A "builder" mindset with high comfort in ambiguous, rapidly evolving environments. Ability to pivot smoothly from tactical execution (tracking pipeline bottlenecks) to strategic alignment (launching new market initiatives).
• Incident & Process Acumen: Proven track record leading cross‑departmental incident response, mapping workflows, and executing post‑incident remediation.
• Cross‑Functional Stakeholder Management: Superior written and verbal communication skills; demonstrated ability to build trusted partnerships across control and first line teams.

Perks & Benefits

• Competitive total compensation package
• L&D programs for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

OKX Statement

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non‑job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The salary range for this position is $107,002 to $160,503. The salary offered depends on a variety of factors, including job‑related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long‑term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered.