Manager Contractor Performance

PPL Corporation; Louisville, Northern (KY, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

PPL Corporation's Louisville Gas and Electric Company and Kentucky Utilities Company seek an experienced program manager to oversee the contractor workforce across LG&E and KU. You will drive safety, quality, and productivity improvements and align contractor performance with company goals.

This role requires 12+ years in utility operations, prior management experience, and a proven ability to lead change. You will develop performance metrics, standardize processes, and collaborate with

Qualifications

• Must have a Bachelor's degree in business, engineering or related field, or equivalent experience.
• 12+ years of experience in utility operations or maintenance.
• Previous management experience in utility operations and/or maintenance.
• Strong leadership, decision making and consensus-building skills.
• Ability to lead, accelerate and implement change.
• Excellent written and verbal communication skills.

Responsibilities

• Directs evaluation and implementation of contractor performance.
• Develops business metrics and safety-related performance studies.
• Identifies opportunities to standardize processes across LG&E and KU operations.
• Establishes clear oversight roles and contract language clarity.
• Ensures contractor safety and quality management plans are in place.
• Analyzes contractor performance data and recommends improvements.
• Leads executive check-in forums with contractors to drive accountability.
• Collaborates with operational leaders to ensure consistency across workgroups.
• Organizes contractor safety audits and enhances safety culture.

Skills

Leadership

Decision making

Change management

Communication

Ambiguity handling

Education

Bachelor's degree in business/engineering

Job description

Company Summary Statement

Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.

Overview

This position is responsible for oversight and program management of the contractor workforce that supports various lines of businesses across LG&E and KU.This position will drive changes among contractors and company and contractor management to improve the safety, quality, and productivity of the contractor workforce.

Responsibilities

• Directs the evaluation and implementation of contractor performance across the LG&E and KU service territory .
• Develops business metrics and feasibility studies associated with contractor safety performance.
• Identifies and evaluates operational and administrative process standardization opportunities across LGE-KU operations.
• Establishes clear roles and responsibilities for company oversight of contractors, and recommends changes in company organizational design as required to ensure appropriate oversight.
• Ensures that each contractor has detailed and effective safety and quality management plans.
• Ensures that contract language provides appropriate clarity around contractor’s performance expectations and how contractor’s will be held accountable to those expectations.
• Develops criteria and standards governing criteria for accepted and non-accepted work practices & methods.
• Analyzes data related to contractor performance across LG&E and KU operations and makes process improvement recommendations to various levels of management, and other key stakeholders.
• Develops and leads executive check-in forums with contractors that drive performance-based accountability from contractor leadership.
• Work closely with operational leaders to drive consistency across workgroups, leading changes effectively across workgroups
• Organize contractor safety audits to ensure compliance, identify potential risks, evaluate safety culture, reduce liability, and improve overall contractor safety.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Required Education

Bachelor's Degree in business, engineering or a related field, or an equivalent combination of education and experience on a year for year basis.

Required Experience

• 12+ years or more experience in related utility operation, including maintenance assignments.
• Previous management experience in utility operations and/or maintenance

Preferred Qualifications

• Strong leadership, decision making, and consensus-building skills.
• Creative analytical and problem-solving skills along with strong written and verbal communication skills; skilled at influencing performance.
• Ability to lead, accelerate and implement change.
• Ability to deal with ambiguity, turning concepts into action.
• Ability to prioritize resource allocations and activities in line with business objectives.