Manager, Content Management

Wolters Kluwer; Nashville (TN); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in Nashville, TN is seeking a Tax Software Team Lead to oversee operations and guide small, high-performing teams of tax SMEs focused on next-generation AI-enabled tax software. You will mentor staff, define priorities, coordinate with Product, Engineering, UX and QA, and ensure timely delivery while maintaining compliance and quality.

You will drive product quality, manage workloads, and partner with stakeholders to accelerate innovation and reduce delivery risk in a fast-paced

Qualifications

• Bachelor’s degree in Accounting or Business or equivalent combination of education and work experience.
• 4–6 years of experience in tax software product development.
• CCH Tax software development experience.
• Technical knowledge of federal and state tax laws with extensive PC skills.
• Management of people, processes or products is a plus.
• Strong understanding of Tax Compliance customer and workflow.
• Strong planning/management/problem solving/leadership ability.
• Strong written and verbal communications skills.
• Ability to work in a team environment.
• Ability to work an extended schedule as required to meet objectives.

Responsibilities

• Coaches, mentors and trains team members.
• Sets team goals, monitors and addresses performance.
• Verifies the accuracy of assignments by the team.
• Designs and develops high quality tax products on a timely basis.
• Assigns products and tasks to team members to balance workload.
• Reviews error reports to ensure accuracy.
• Ensures timely release of programs by following procedures.
• Assists in tax program specifications with SMEs, Product Management, Engineering, UX and QA.
• Responsible for program testing and test file design for assigned products.
• Reviews products for accuracy and content.
• Provides technical assistance to operations and customers; implements improvement suggestions.
• Ensures prompt attention to program errors and issues.
• Trains new tax analysts on development methods and policies.
• Ensures staff compliance with company policies.
• Assists in hiring and training programs.
• Monitors support metrics and expectations.
• Other duties as assigned

Skills

Tax software development

CCH Tax software

Leadership

Communication

Teamwork

PC proficiency

Education

Bachelor's degree in Accounting or Business

Job description

Job Description Summary

Overseesoperationsand leads small, high-performing teams of tax SMEs focused on developing next-generation, AI-enabled tax software solutions. Evaluates projects, sets priorities and workflow to ensure deadlines are met. This role will manage tax domain experts and analysts working in Tax Planning and Fixed Assets while partnering closely with Product Management, Software Engineering, UX, and Quality Assurance to accelerate innovation, reduce delivery risk, and create market-leading solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coaches, mentors and/or trains team members
• Creates team member goals, monitors and addresses performance.
• Verifies the accuracy and completeness of all aspects of assignments by the team.
• Designs and develops high quality tax products on a timely basis.
• Assigns the products and tasks to team members in order to ensure a balanced workload among team members.
• Reviews all error reports written against team products to ensure accuracy.
• Ensures that team members follow release procedures to enable timely release of programs.
• Assists tax SMEs, Product Management, Software Engineering, UX and QA in the design of tax program specifications.
• Responsible for program testing and the design and maintenance of test files for assigned products.
• Reviews all products for accuracy and content.
• Provides technical assistance to operations and customers, and implements suggestions and recommendations aimed at improving products. Assist tax SMEs in the completion of assigned projects, and assures their accuracy and timeliness.
• Ensures that prompt attention is given to program errors and other problems related to the products assigned to the team.
• Trains and instructs new tax analysts on development methods, and company policies and procedures.
• Ensures that the staff maintains compliance with company policies and procedures.
• Assists in hiring tax personnel and creating and implementing training programs.
• Ensures support metrics and expectations are met by staff
• Other duties as assigned

OTHER DUTIES

Minimum Qualifications:

• Bachelor’s degree in Accounting or Business or equivalent combination of education and work experience.
• Minimum 4-6 years of experience in tax software product development.
• CCH Tax software development experience
• Technical knowledge and understanding of federal and state tax laws. Must have extensive personal computer skills.
• Management of people, processes or products, a plus.

Other Knowledge, Skills, Abilities or Certifications:

• A strong understanding of the Tax Compliance customer and workflow
• Strong planning/management/problem solving/leadership ability
• Strong written and verbal communications skills are essential
• Ability to work in a team environment
• Ability to work an extended schedule as required to meet objectives
• Strong presentation and communication skills

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$54,500.00 - $95,250.00 USD

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical
• Dental
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Aff…