Manager, Conferences & Events

emerson; Boston (MA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Emerson College is seeking a Manager, Conferences & Events to develop and grow revenue-generating conference, event, and housing programs across campus. You will coordinate with Facilities, Dining, and other partners to ensure spaces, services, and access are prepared for every program.

Responsibilities include managing the Summer Conference Program and Internship Housing, budgeting and invoicing, vendor relations, and marketing to attract new clients.

Qualifications

• Bachelor's degree in Hospitality Management or related field required.
• Alternatively, 10+ years of equivalent experience considered in lieu of a degree.
• 5–7 years of event management experience preferred in educational or large-scale public settings.

Responsabilités

• Serve as the primary contact for event-related matters for campus spaces, coordinating with faculty, staff, students, and external clients.
• Lead and manage coordination between Conferences & Events and Facilities for all event and program needs, including space setup, custodial services, maintenance, building access, furniture, and equipment.
• Manage the Summer Conference Program, including budget and financial operations from invoicing through revenue allocation.
• Design and manage an Internship Housing Program, with marketing, inquiries, contracts, and billing.
• Update and manage the Summer Conference and Internship Housing Program website.
• Oversee relationships with external vendors, solicit quotes, coordinate services, and ensure timely delivery of contracted services.
• Provide revenue forecasts and identify growth opportunities within the programs.
• Support events during evenings, weekends, and holidays as needed.
• Coordinate building access and schedules with ECPD and Campus Card Services for internal and external events.
• Oversee Colonial Apartments operations, including reservations, communications, contracts, billing, and turnover.
• Develop proactive sales strategies to grow the Summer Conference Program.

Connaissances

B2B sales

Event management

Budgeting

Stakeholder coordination

Formation

Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field

10+ years of equivalent experience in lieu of degree

Outils

EMS

Spacebook

Description du poste

Join our community and experience Emerson College !

The Manager, Conferences & Events is responsible for developing and growing the College's revenue-generating conference, event, and short-term rental, and conference housing programs. The Manager owns business development, client relationships, financial performance, and program operations, with a focus on increasing revenue and maximizing the use of College facilities and housing assets. The Manager serves as the primary operational coordinator for these programs, working across Facilities, Dining, ECPD, Campus Card Services, and other campus partners to ensure spaces, services, building access, and other operational requirements are planned and delivered effectively. The Manager is responsible for ensuring that events and programs are operationally ready, client commitments are met, and College resources are used efficiently.

ESSENTIAL JOB DUTIES

• Serve as the point of contact for all event-related matters for Business Services-managed spaces, including the Loft, Bordy Theater, Lion's Den, Beard Room, and other designated spaces, working closely with event organizers such as faculty, staff, students, and external clients.
• Lead and manage the coordination between Conferences & Events and Facilities for all event and program-related operational needs, including space setup, custodial services, maintenance, building access, furniture and equipment, and other facility requirements. Ensure appropriate work orders and service requests are entered and tracked, requirements are communicated in advance, and services are coordinated through completion. Coordinate with Dining, ECPD, Campus Card Services, and other campus partners as needed to ensure seamless event operations.
• Manage the Summer Conference Program, including its budget and financial operations, from invoicing through revenue allocation, with a focus on delivering high-quality experiences for all attendees.
• Design and manage an Internship Housing Program, offering long-term (8+ weeks) housing to college students around the country. Implement a marketing strategy to generate program interest, inquiries, and applications. Manage all inquiries, contracts, and billing for the program.
• Update and manage the Summer Conference and Internship Housing Program website.
• Manage relationships with external vendors and service providers, including soliciting quotes, coordinating services, and ensuring timely and effective delivery of contracted services.
• Provide revenue forecasts and projections and recommend areas of potential growth within the Summer Conference and Internship Housing Program.
• Be present evenings, weekends, and holidays as needed during both the academic year and summer months to support internal and external events.
• Work closely with ECPD and Campus Card Services to coordinate building access and schedules for both internal campus events and external summer programs.
• Oversee the management and operations of the Colonial Apartments, including reservations, client communications, contracts, billing, vendor coordination, maintenance, and turnover, while ensuring the units are well-maintained and effectively utilized.
• Develop and implement proactive sales strategies to promote and expand the Summer Conference Program, leveraging industry contacts and market insights to attract new clients and enhance the scope and quality of events.
• Monitor and manage expenditures within approved budgets, oversee purchase orders and expense reimbursements, and ensure vendors are paid in a timely manner.
• Coordinate comprehensive space management and event logistics, utilizing tools such as Event Management Software (EMS) and Spacebook for optimal space allocation, conducting detailed venue inspections, and ensuring all logistics adhere to high service standards.
• Collaborate with internal departments to ensure seamless event execution, creating necessary documentation, managing contracts, and accurately aligning event schedules.
• Secure necessary spaces, confirm event specifics such as headcounts and dietary requirements, and supervise daily operations with senior student staff.
• Recruit, train, and manage a dedicated team of 16 student employees, overseeing all aspects of employment and ensuring high performance and compliance with institutional standards.
• Provide 24/7 emergency support to internal campus partners and external clients, serving in an on-call capacity to coordinate timely resolution of operational needs.
• Other duties as assigned.

QUALIFICATIONS - Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

• A bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field is required; in lieu of a degree, 10+ years of equivalent experience will also be considered.
• At least 5-7 years of event management experience, preferably in an educational or large-scale public setting.
• Proven B2B sales experience, with a stron