Manager, Complex Investigations & Financial Crime

Pathward; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Pathward is seeking a Manager to lead the Complex Investigations Unit, overseeing review, escalation, and resolution of high-risk financial crime across AML, Sanctions, and Fraud. The role ensures SAR narratives and documentation meet regulatory standards and drives coaching and hiring processes for investigators.

You will guide analysts, maintain case artifacts, and collaborate with cross-functional teams to strengthen controls and improve investigative outcomes while upholding program

Qualifications

• Bachelor's degree in Finance, Criminal Justice, Accounting, Business, or related field.
• CAMS or equivalent AML certification strongly preferred.
• 7+ years BSA/AML, Sanctions, or Fraud investigations experience, including SAR decisioning.
• 2+ years of direct people management experience.
• Demonstrated experience managing complex, high-risk typologies and multi-account or multi-entity investigations.
• Proven ability to defend investigative decisions in audits, exams, or regulatory settings.

Responsibilities

• Manage intake, assignment, and resolution of complex investigations across products and customer types, including multi-account matters.
• Serve as day-to-day escalation point for urgent or high-severity matters.
• Apply established escalation criteria and identify risk exposure across caseload.
• Identify emerging typologies and elevate with analysis and recommendations.

Skills

Leadership

Investigations

Regulatory communications

Writing quality

Education

Bachelor's degree

Tools

Actimize

FCRM

Bridger

Job description

Pathward is seeking a Manager to lead the Complex Investigations Unit, overseeing review, escalation, and resolution of high-risk financial crime across AML, Sanctions, and Fraud. The role ensures SAR narratives and documentation meet regulatory standards and drives coaching and hiring processes for investigators.

You will guide analysts, maintain case artifacts, and collaborate with cross-functional teams to strengthen controls and improve investigative outcomes while upholding program