Manager, Community Relations (52737)

Diamondbaseballholdings; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate Manager of Community Relations and Guest Services to enhance community engagement and customer satisfaction. This role is vital in fostering a 'Fan First' culture, managing guest services staff, and coordinating community events that resonate with local audiences. The ideal candidate will bring experience in customer service, strong leadership abilities, and a commitment to community outreach. Join a dynamic team where your contributions will create meaningful connections and elevate the fan experience in a vibrant sports environment.

Qualifications

• 2-3 years of guest services experience required.
• Strong planning and organizational skills, with the ability to effectively multi-task.

Responsibilities

• Hire, train and schedule Guest Services staff for game days and events.
• Develop and execute community programming and events.

Skills

Customer Service

Problem Solving

Leadership

Communication Skills

Organizational Skills

Teamwork

Education

4 Year Degree

Tools

MS Office Suite

Job description

Job Details

Job Location: Harrisburg, PA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Days, Evenings, Weekends, & Holidays

Job Category: PR & Community Relations

Description

About the Senators:
The Harrisburg Senators, Double-A affiliate of the Washington Nationals, combine a rich baseball tradition with engaging fan experiences at historic FNB Field. With nine Eastern League titles and a commitment to community outreach, the Senators are a cornerstone of the Harrisburg sports scene. The Harrisburg Senators are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.

Position Overview:
The Manager, Community Relations and Guest Services will guide the Harrisburg Senators efforts to carry the Team’s mission and vision out into the community to deliver the most positive impact. This role will ensure that the Senators are proactive in addressing critical local issues while maintaining a visible and positive community presence. Beyond that, this role will be a leader in instituting a ‘Fan First’ culture, developing strategy on customer service and hiring, training and managing some of our seasonal team members. The Manager, Community Relations and Guest Services will work directly with the Senators Assistant General Manager.

Essential Duties & Responsibilities

• Hire, train and schedule Guest Services staff, including ushers, ticket takers, and guest services representatives, for game days and non-game events.
• Enforce Guest Services staff standard operating procedures.
• Work with all other departments to coordinate staffing needs for game day operations, non-game operations and external events/programs.
• Develop, manage and execute the Senators community programming, including but not limited to:
  • Community events
  • Mascot Appearances
  • Reading/School Programs
  • Kids Club
  • Silver Sluggers Club
  • Military Programs
  • In-Park Community Focused Activations, i.e. Community Organization of the Game
  • In-Game/On-Field Community Promotions & Recognitions
  • Team / Staff related community services efforts
  • Charity Auctions
  • In-Kind Community Donation Request Fulfillment
  • Others TBD
• Assist in budget management and tracking of all expenses for the Community Relations Department.
• Organize and facilitate all team autograph requests.
• Keep accurate track of in-kind, cash, time donations of the staff and Team.
• Organize employee engagement volunteer opportunities throughout the year.
• Help to increase community outreach.
• Schedule and manage all team player appearances, continually finding opportunities to have our players engaged and connected to our community.
• Serve as an ambassador to local community non-profit organization contacts.
• Develop and establish new relationships with community and corporate leaders.
• Plan, organize and execute all charity auctions, clubs, and community events. In some cases, this will be an extension of sponsorship programs.
• Collaborate with Marketing, Ticketing, Corporate Partnerships and MiLB to develop and implement cause-related marketing efforts for Club marketing and corporate partners.
• Work with Ticket Sales to develop opportunities for community organizations that make the best use of fundraising opportunities for partner organizations while maximizing revenue.
• Assist Food & Beverage partner, OVG, to align not for profit groups to assist with concessions staffing.
• Manage ticket and memorabilia donations for non-profit organizations.
• Coordinate the development of a MiLB Community Impact Report.

Qualifications

Qualifications

• 2-3 years of guest services experience required.
• Experience in providing high levels of customer service and satisfaction.
• Ability to solve problems, resolve conflict and de-escalate efficiently and effectively.
• Previous experience in the sports industry preferred.
• Strong planning and organizational skills, with the ability to effectively multi-task.
• Strong leadership skills.
• Loyalty to the brand, fellow co-workers and the overall organization.
• Effective verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.
• Willing to work non-traditional hours (nights, weekends, holidays).
• Computer proficiency and technical aptitude with the ability to utilize MS Office Suite.
• Proven ability to work effectively in a team environment with fellow employees.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Superior planning capabilities.
• Excellent organizational and project management abilities.
• Ability to prioritize workload and solve problems quickly.
• Excellent interpersonal skills.
• Expects highest quality performance from self and others.
• High level of poise and professionalism.