Manager, Community Behavioral Health

Firsthand; Spokane (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Equity

Performance bonus

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Firsthand is hiring a Manager, Community Operations to oversee market-level community-based staff, ensuring outreach, engagement, benefits navigation, and clinical review are executed with trust and care. The role is supervisory, involves hiring, and requires comfort working in community settings and with non-traditional environments.

The team collaborates with clinicians, operations, and support staff to drive integrated care and improve service delivery.

Qualifications

• Minimum five years in a healthcare-focused business, leading community-based teams.
• Minimum of three years in direct supervisory roles (managing peer recovery specialists or similar staff).
• Experience in multidisciplinary settings delivering holistic care.

Responsibilities

• Lead and motivate community teams of peers, social workers, and clinicians aligned with firsthand’s mission.
• Supervise community team members and oversee performance to OKRs.
• Ensure execution of operational and strategic plans as the business evolves.
• Collaborate with Senior Director, Operations to expand local presence and referral networks.
• Recruit and coach community-based staff with People and Learning & Development teams.

Skills

Interpersonal skills

Communication

Project management

Problem-solving

Team leadership

Organizational skills

Tools

Google Workspace

Slack

CRM software

Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The Manager, Community Operations is responsible for the operation of firsthand’s market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Manager, Community Operations ensures firsthand’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals.

This is a supervisory role with direct responsibility for hiring and oversight of team performance.

The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.

As Manager, Community Operations, you will:

• Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand’s mission
• Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
• Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves
• Work with Senior Director, Operations) to expand firsthand’s local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
• Support the management of individual and team performance to OKRs, effectively coaching community-based staff
• Communicate key information, progress, and pain points to both internal staff and external partners
• Lead recruitment of community-based staff in collaboration with the People team
• Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
• Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.

You will be a good fit if you have:

• Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
• Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
• Strong management and supervisory skills, including organizing and leading initiatives
• Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
• Openness in sharing best practices and challenges with operational leadership team
• Direct community experience working with individuals living with SMI
• Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs

The experience you bring to this role includes:

• Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
• Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions,
  managing team member performance, etc.
• Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
• Experience in an early-stage startup is strongly preferred
• Ability to operate a vehicle, including a driver’s license that is active and in good standing; must be eligible to drive under Company insurance policy

Base salary range: $100,000—$100,000 USD

Benefits

Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.