Manager, Communications Operations

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 92,640 - 138,960; Full time

Job summary

Ahold Delhaize USA, a leading food retailer, seeks a Communications Manager to oversee internal channels, events, and reporting. You will partner with leaders to drive effective communications, craft content, and manage video production while ensuring data-driven improvements.

The role requires strong writing, project management, and proficiency in SharePoint and Microsoft tools, with a hybrid work schedule and office locations across multiple states.

Qualifications

• 7+ years of communications experience, ideally in a matrixed organization and/or retail environment.
• Bachelor's degree in communications, Public Relations, Journalism or related field
• Strategic communications practitioner with hands-on contribution.
• Demonstrated ability to collaborate with leaders and cross-functional partners to deliver high-quality execution.
• Experience supporting internal communications initiatives, events and engagement with strong project management.
• Advanced proficiency with Microsoft SharePoint and other Microsoft applications; familiarity with associate apps.
• Proficiency with creative applications; video production/editing skills a plus.
• Strong writing skills with attention to detail in a deadline-driven environment.
• Accreditation in Public Relations is preferred.

Responsibilities

• Manage day-to-day operations of internal communications channels and platforms.
• Plan and execute large internal meetings and events, including town halls and leadership meetings.
• Administer communications channels, maintaining standards and processes.
• Develop reporting metrics; produce monthly, semi-annual and annual reports.
• Analyze data and trends to improve reach and effectiveness of communications.
• Oversee distribution processes, audience segmentation, and email deployment.
• Create, edit and produce video content to support leadership communications.
• Coordinate video production projects from concept to delivery with internal/external partners.
• Manage relationships with communications vendors and service providers.
• Support communications initiatives, campaigns and enterprise projects with plans and materials.
• Assist with creation and distribution of communications content and materials.
• Collaborate with Technology to address platform needs and troubleshoot issues.
• Maintain and enhance communications processes and best practices.

Skills

Communications experience

Stakeholder management

Project management

Video content creation

Education

Bachelor's degree in communications or related field

Tools

Microsoft SharePoint

Microsoft Office

Video editing software

Job description

Category/Area of Expertise: Communications

Job Requisition: 537997

Address: USA-NC-Salisbury-2110 Executive Drive

Store Code: Communications (2760833)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Communications Manager, Communications Operations is responsible for ensuring the effective administration, measurement, and continuous improvement of the organization's communications channels, platforms, programs, and processes. This role drives operational excellence by overseeing communications systems, large meeting management, reporting and analytics, vendor relationships, and multimedia production to support consistent, efficient, and high-quality communications. Serving as a strategic partner to Communications and business leaders, the position supports the planning and execution of communication initiatives, leadership communications, and enterprise-wide projects that align with business priorities. Through a combination of operational expertise, data-driven insights, and compelling content delivery, this role enhances associate engagement and strengthens organizational effectiveness.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Duties and Responsibilities:

• Manage the day-to-day operations of internal communications channels and platforms, ensuring communications are delivered efficiently, accurately and consistently across the organization.
• Own the planning and execution of large internal meetings and events, including executive town halls, leadership meetings and enterprise-wide forums, coordinating logistics, invitations, production and technology requirements.
• Serve as the primary administrator for communications channels and tools, maintaining standards, processes and documentation while identifying opportunities for continuous improvement.
• Lead the development of communications metrics and reporting, producing monthly, semi-annual and annual reports that provide insights into channel performance, associate engagement and communications effectiveness.
• Analyze communications data and trends, providing recommendations to strengthen communications strategies, improve reach and enhance the associate experience.
• Manage communications distribution processes, including audience segmentation, distribution list maintenance and email deployment to ensure effective targeting and delivery.
• Create, edit and produce video content in support of leadership communications, associate engagement initiatives, organizational announcements and key business priorities.
• Coordinate video production projects from concept through delivery, including content planning, interviews, asset collection, editing and collaboration with external production partners when needed.
• Manage relationships with communications vendors and service providers, ensuring strong performance, continuous improvement and alignment with organizational needs.
• Partner with Communications team members and business leaders to support communications initiatives, campaigns and enterprise projects, helping develop and execute communications plans and materials.
• Assist with the creation, coordination and distribution of communications content, presentations, messaging and supporting materials as business needs arise.
• Serve as a liaison with Technology and other support functions to address communications-related platform needs, troubleshooting issues and ensure a seamless communications experience.
• Maintain and enhance communications processes, tools and best practices to support a high-performing communications function and deliver exceptional service to stakeholders.

Qualifications:

• 7+ years of communications experience, ideally in a matrixed organization and/or retail environment.
• Bachelor's degree in communications, Public Relations, Journalism or related field
• Strategic communications practitioner and hands-on contributor.
• Demonstrated ability to build strong working relationships with leaders, business partners and cross-functional stakeholders, earning credibility through collaboration, responsiveness and consistently high-quality execution.
• Experience supporting and executing internal communications initiatives, events and engagement activities, with strong project management skills and attention to detail.
• Advanced proficiency with Microsoft SharePoint and other integrated Microsoft applications, as well as other communications technologies such as associate apps
• Proficiency with creative applications; video production/editing skills a plus
• Strong writing skills, excellent attention to detail, and diligence in a deadline-driven, high-volume of work environment.
• Must have a proven track record of success in developing and measuring communications strategies and tactics in support of business goals.
• Accreditation in Public Relations, preferred

ME/NC/PA/SC Salary Range: $92,640 - $138,960

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for our customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.