Manager - Communications

ROCHESTER GAS & ELEC CORP; Gates Center (NY); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Competitive benefits and growth

Performance-based bonuses 12%

401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Professional development and clear кар

Job summary

ROCHESTER GAS & ELEC CORP in Rochester, NY is seeking a Manager - Communications Senior Director to lead communications programs that support business objectives, operations, customers, employees, and external stakeholders.

You will develop plans and materials, manage media relations, employee communications, digital content, and community-facing communications while maintaining messaging and brand standards.

Qualifications

• Bachelor's degree in communications or related field with 7+ years of experience in corporate communications.
• Experience developing and editing press materials, including releases, Q&A, and executive messaging.
• Strong writing, editing, presentation, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and execute comprehensive communications strategies for issues management and customer engagement.
• Provide strategic counsel to NY leadership on rapid response and reputation management.
• Lead media relations, crisis communications, and executive communications.
• Coordinate with internal teams to ensure aligned enterprise messaging.
• Serve as authorized spokesperson for RG&E, NYSEG, and Avangrid as needed.
• Support storm and emergency communications following incident command protocols.
• Oversee multimedia content for digital and social channels.
• Collaborate with external agencies and vendors to ensure high-quality support.

Skills

Media relations

Crisis communications

Stakeholder engagement

Strategic communications

Project management

Executive communications

Education

Bachelor's degree in communications, journalism, public relations, marketing, or a related field

Job description

Manager - Communications Senior Director - Communications

Reports to Rochester, NY. Work Type: Office

The base salary for this position is dependent upon experience and location ranging from $ 120,000-145,000

What We Offer

• Competitive benefits and growth opportunities


• Generous performance‑based bonuses 12%


• 401(k) match


• Comprehensive health, dental, and vision insurance


• Tuition reimbursement


• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

Manages and executes communications programs that support Rochester Gas & Electric's business objectives, operations, customers, employees, and external stakeholders. Develops communications plans and materials and manages day‑to‑day media relations, employee communications, digital content, and community‑facing communications while maintaining consistent messaging and brand standards. Partners with Operations, Customer Service, Government and Regulatory Affairs, Community Affairs, Legal, and other internal functions. Supports storm, emergency, and significant‑event communications under the direction of the Director - New York Communications and established incident command protocols.

Key Responsibilities

• Develop and execute comprehensive communications strategies for issues management, customer engagement, employee communications, and crisis response for RG&E, aligned with Avangrid’s business objectives and enterprise priorities in New York.


• Provide strategic communications counsel to operating company leadership, with accountability for communications planning, rapid response, reputation management, and stakeholder engagement across Avangrid’s New York utilities.


• Shape and advance compelling narratives that strengthen trust and protect the companies’ reputations, in close partnership with Government and Regulatory Affairs, Community Affairs, Legal, Customer Service, Operations, and Brand teams.


• Lead communications programs for RG&E, including media relations, public relations, crisis and issues communications, executive communications, social media, video and photo content, storytelling, and internal and external events, ensuring message discipline and brand consistency.


• Serve as an authorized spokesperson for RG&E, NYSEG, and Avangrid as needed, including responding to sensitive, high‑profile, and crisis‑related media inquiries.


• Partner with Operations, Customer Service, Community Affairs, and business leaders to identify and develop compelling storytelling, media relations, and public engagement opportunities that highlight infrastructure investments, employee expertise, customer benefits, operational achievements, and community impact.


• Create and oversee multimedia content for digital and social media channels, including videos, photography, employee features, project spotlights, and field‑based storytelling that enhances audience engagement and supports business objectives.


• Support communications related to regulatory proceedings, infrastructure projects, reliability initiatives, public policy matters, customer programs, and community engagement efforts throughout Ne York.


• Manage relationships with external agencies, vendors, media partners, and key community and business organizations to ensure timely, effective, and high‑quality communications support.


• Coordinate closely with Avangrid communications teams across the company to ensure alignment with enterprise messaging, stakeholder engagement priorities, and corporate reputation strategy.


• Serve as Public Information Officer (PIO) during emergencies, storms, and major operational events, leading communications response efforts and coordinating with internal and external partners, including emergency management agencies, municipal leaders, regulators, customers, and the media.


• Support storm preparedness, response, and restoration communications by developing customer, employee, executive, media, and stakeholder messaging; coordinating media briefings; providing communications support within the incident command structure; and helping ensure accurate, timely, and consistent information throughout emergency events.

Required Qualifications

• Bachelor's degree in communications, journalism, public relations, marketing, or a related field and a minimum of seven years of relevant experience; an equivalent combination of education and experience may be considered.


• Experience developing and editing corporate communications, including press releases, questions and answers, executive messaging, employee communications, and crisis communications.


• Demonstrated written, verbal, editing, presentation, and project‑management capabilities.


• Ability to manage multiple priorities, meet tight deadlines, and work effectively in a fast‑paced environment.


• Demonstrated judgment and ability to identify and elevate sensitive communications, reputational, regulatory, or stakeholder issues.


• Ability to build effective relationships with leaders and cross‑functional partners.


• Experience managing employees, contractors, agencies, vendors, or complex projects, with knowledge of or demonstrated ability to learn the electric and gas utility industry.


• Ability to work nontraditional hours, including nights and weekends, during storms, emergencies, or other business‑critical events.

Preferred Qualifications

• Experience in the energy, utility, infrastructure, or another regulated industry.


• Experience supporting storm response, emergencies, crisis communications, or incident command.


• Experience with media relations, digital communications, social media, and multimedia content.


• Familiarity with New York utility stakeholders, regulatory matters, and community engagement.

#LI-AM1 #LI-ONSITE Company: ROCHESTER GAS & ELEC CORP Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas.

NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: December-4-2026

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