Manager, Commission Systems

Spectrum; Yorkwood (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Spectrum is seeking a Manager, Commission Systems Delivery to oversee business requirements and the system testing process for the Commission Systems team. This hands-on role leads a team of business analysts responsible for project implementation, requirement gathering, and testing to ensure delivery of specified requirements.

The role requires strong leadership, cross-functional collaboration, and the ability to drive quality features while coordinating with stakeholders to meet business

Qualifications

• Bachelor’s Degree in a related field or equivalent combination of education and experience.
• 5+ years of project management experience.
• Preferred PMP certification.
• 3+ years of management or leadership experience leading compensation administration/testing/QA teams.
• 5+ years of experience with enterprise level commission systems 5+ years
• Thorough knowledge of sales commission plans and compensation processes.

Responsibilities

• Lead and mentor project managers and business analysts to execute Commission Systems projects and enterprise initiatives
• Oversee and streamline the Change Request intake process, ensuring thorough documentation and timely submissions
• Provide consultative support to business stakeholders, prioritizing requests and recommending solutions for effective task completion
• Coordinate and facilitate kick-off meetings for major development projects, aligning resources for successful delivery
• Manage project documentation, prepare summaries for stakeholder and senior leadership review
• Collaborate with cross-functional teams to ensure quality features, user experience and adherence to business specifications
• Develop test plans with QA teams, conduct software testing to confirm requirements are met and identify opportunities for workflow automation

Skills

Project management

Leadership

Requirements gathering

Testing coordination

Stakeholder communication

Change management

Cross-functional

QA testing

Data analysis

English proficiency

Education

Bachelor's degree in related field

PMP certification

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to drive seamless project execution and deliver efficient business solutions? Spectrum seeks a Manager, Commission Systems Delivery to oversee business requirements and execution of the system testing process for the Commission Systems team. This hands-on role will lead a business analyst staff who are collectively responsible for project implementation, requirement gathering, and testing/confirmation that said requirements are being delivered. Responsible for strategic development and implementation of assigned projects and ensures timely completion as scheduled. Serves as the liaison between the various business operations functional groups impacted by a particular initiative with strong understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning.

How You’ll Make an Impact

• Lead and mentor project managers and business analysts to execute Commission Systems projects and enterprise initiatives
• Oversee and streamline the Change Request intake process, ensuring thorough documentation and timely submissions
• Provide consultative support to business stakeholders, prioritizing requests and recommending solutions for effective task completion
• Coordinate and facilitate kick-off meetings for major development projects, aligning resources for successful delivery
• Manage project documentation, prepare summaries for stakeholder and senior leadership review
• Collaborate with cross-functional teams to ensure quality features, user experience and adherence to business specifications
• Develop test plans with QA teams, conduct software testing to confirm requirements are met and identify opportunities for workflow automation

Working Conditions

• Office environment
• Occasional non-standard shifts and travel required

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s Degree in a related field or equivalent combination of education and experience

Experience

• 5+ years of project management experience

Skills

• Ability to read, write, speak and understand English
• Ability to work independently and supervise others
• Strong oral and written communication skills
• Effective multitasking and deadline management
• Collaborative problem-solving and decision-making abilities
• Data analysis and interpretation skills
• Sound judgment, initiative and ability to work under pressure
• Experience working with cross-functional internal and external teamsAbility to establish rapport, define expectations and secure project commitments
• Professional attitude with discretion and approachability
• Interpersonal skills with confidence and diplomacy
• Attention to detail and critical thinking
• Negotiation skills with stakeholders

Preferred Qualifications

Education

• Successful completion of a recognized project management curriculum or Project Management Professional (PMP) certification

Experience

• 3+ years of management or leadership experience leading compensation administration/testing/QA teams
• 5+ years of experience with enterprise level commission systems 5+ years
• Thorough knowledge of sales commission plans and compensation processes

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

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We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

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