Manager, Commerical Excellence

WebMD; Yardley (Bucks County); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health Insurance (medical, dental, and

Job summary

WebMD is looking for a Manager, Commercial Excellence to lead a small team of Program Leads and Business Analysts, coordinating with Marketing, Sales and Service leaders to translate business needs into BRDs and system requirements.

You will partner with Salesforce COE to define solutions, own governance, and drive improvements in quoting, contracting, invoicing, and renewals while ensuring HIPAA/compliance and data integrity.

Qualifications

• Bachelor’s degree in business/operations or related field.
• 5+ years in Commercial Operations or related roles in healthcare tech.
• Experience with Salesforce ecosystem and CRM/workflows.

Responsibilities

• Lead cross-functional team to translate goals into system/process requirements.
• Own Salesforce, CPQ, and contract lifecycle enhancements.
• Define governance for sales enablement and pricing approvals.
• Oversee quoting, contracting, invoicing, and renewals.
• Drive adoption and data integrity across systems.

Skills

Salesforce ecosystem

CRM process optimization

QuotetoCash

Contract lifecycle workflows

Education

Bachelor’s degree in Business/Operations

MBA or relevant certification

Tools

Salesforce CPQ

Job description

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:

The Manager, Commercial Excellence plays a critical leadership role within the Commercial Excellence team, ensuring that the operational processes, commercial systems, reporting, and KPI’s meet/exceed the needs of the Commercial Organization. This highly cross-functional people management position leads a small team of Program Leads and Business Analysts that gathers requirements from Marketing, Sales and Service leaders. These requirements are synthesized and translated into Business Requirements Documents (BRD’s). The Commercial Excellence Team partners with the Salesforce Center of Excellence team to outline the requirements, approve the solutions, and bring back Salesforce and process enhancements to the commercial teams. The Manager will be responsible for defining and enhancing core business processes, optimizing system capabilities, enabling the sales team, and managing complex workflows with a strong focus on user adoption, data integrity, scalability, continuous improvement, and process integrity.

Key Responsibilities:

• Serve as the central operational liaison between executive leadership, commercial teams, and customer operations—translating business goals into actionable system, process, and reporting strategies
• Partner with Sales, Legal, Compliance, Finance, Marketing, and Product teams to ensure commercial operations align with company strategy and healthcare regulatory requirements
• Lead strategic initiatives, change management efforts, and adoption to improve commercial scalability and operational integrity across systems and workflows
• Design, implement, and continuously optimize commercial systems and operational processes that support quoting, contracting, invoicing, and renewals
• Own functional requirements and enhancement requirements for Salesforce, CPQ, and other commercial platforms that support the contract lifecycle management process to ensure a seamless and compliant sales process
• Define and maintain governance frameworks for sales enablement, pricing approvals, document workflows, and operational policy compliance.
• Support end-to-end opportunity management including scope, pricing, quote generation, and coordination of commercial documentation (MSAs, BAAs, security/legal reviews)
• Oversee RFP processes, contract renewal tracking, and sales operations workflows to drive predictability and efficiency
• Develop and deliver enablement tools and best practices that empower the sales team to work more effectively and in alignment with commercial goals
• Standardize and document key commercial processes, ensuring best practices are followed across business units
• Enable systems and processes for invoicing, vendor onboarding, and partner contract administration, ensuring accuracy, compliance, and timely execution
• Ensure all transactional workflows meet regulatory standards and internal audit requirements, particularly in alignment with HIPAA and healthcare compliance mandates
• Reporting, KPIs & Operational Excellence
• Define, monitor, and analyze key performance indicators (KPIs) to measure commercial performance and identify areas for improvements

Qualifications:

• Bachelor’s degree in Business, Operations, or a related field (MBA or relevant certification a plus)
• 5+ years of experience in Commercial Operations, Sales Enablement, or Business Operations within a healthcare technology or digital health organization, with demonstrated experience in the Salesforce ecosystem
• Skilled at navigating and improving CRM, quote-to-cash, and contract lifecycle workflows

Compensation: $125,000 - $140,000

Bonus Eligible:

This position is also eligible for a discretionary company bonus, based upon business results.

Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

Health Insurance (medical, dental, and vision coverage)

Paid Time Off (including vacation, sick leave, and flexible holiday days)

401(k) Retirement Plan with employer matching

Life and Disability Insurance

Employee Assistance Program (EAP)

Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment