Manager, Commercial Services

Genesee-; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Life Insurance

401(k) Retirement Plan

On the Job Training

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Flexible Spending & Health Savings

Job summary

Genesee & Wyoming Railroad Services, Inc. (GRSI) in Mesa, AZ seeks a Manager, Commercial Services to lead a Billing analytics team, oversee invoicing, pricing applications, and revenue control while aligning with railroad industry accounting rules.

You will partner with field Sales and Operations, drive process improvements, mentor staff, and ensure accurate month-end closes, timely revenue reporting, and growth initiatives.

Qualifications

• Bachelor's degree in business, marketing, finance, analytics, or related field, or equivalent railroad experience.
• Three to five years of applicable experience preferred.
• Strong analytical, problem-solving and communication skills.
• Experience with pricing, tariffs, contracts, or commercial analysis.

Responsibilities

• Lead the Commercial Billing team to ensure complete, accurate invoicing.
• Identify pricing opportunities, approve month-end closing documents, and ensure timely revenue reporting.
• Collaborate with field sales and operations to support proposals and renewals.
• Drive process improvements to increase efficiency and billing accuracy.

Skills

Commercial judgment

Pricing & tariffs

Analytical thinking

Communication skills

Cross-functional collaboration

Relationship building

Microsoft Excel

Railroad systems knowledge

Education

Bachelor's degree in business/finance/analytics

Tools

RailConnect

TMS

RMS

Excel / Office suite

Job description

Genesee & Wyoming Railroad Services, Inc. (GRSI)
Mesa, AZ 85202, USA

• Admin, Professional & Operations Support
• Full-Time
• Requisition #: MANAG009176

Description

Company / Benefits Overview:

Are you ready to build a rewarding career in the railroad industry? Join the Genesee & Wyoming Inc. (G&W) team — part of a legacy that is over 125 years old. With a network of 100+ individual freight railroads and 4,000 employees across North America, we provide transportation and logistics services to more than 2,000 customers.

At G&W, we live by our Core Values: Safety, Service, Integrity, Respect, Transparency, Accountability, Innovation and Excellence. We offer competitive pay, a comprehensive benefits package, and paid training to help you succeed. Check out some of our great benefits below:

Life Insurance

Optional benefit coverages for Accident, Critical Illness, Hospital, ID Theft & Life Insurance

Flexible Spending & Health Savings account plans

Employee Assistance Program

401(k) Retirement Plan

On the Job Training

Paid Time Off

Tuition Reimbursement

And more!

* Benefits are subject to change

Explore your future with G&W today and learn more about the opportunities to grow across our organization!

SUMMARY:

Reporting to the AVP, Commercial, the Manager, Commercial Services serves as the key commercial contact for field Sales and Commercial teams and leads a team of Commercial Billing analysts responsible for complete, accurate and timely invoice production. This position combines customer and railroad knowledge, and disciplined execution to recommend pricing, identify gaps and revenue opportunities, research and resolve issues, maintain customer communication and contracts, ensure timely and accurate month-end closing process, and help grow and protect the business.

RESPONSIBILITIES:

• Manage team to ensure team members are actively involved in managing the workload of their assigned railroad portfolio assisting team as needed.
• Coach, train and mentor team members and perform regular one-on-one collaborations with each team member.
• Ensure month-end billing and revenue activities are completed in a timely manner.
• Provide feedback and review employee processes when issues are identified.
• Support the Operations Vice-President, Railroad General Managers, and Sales by identifying potential revenue opportunities, providing revenue information, and successful resolution of issues.
• Escalation point of contact for customers and internal partners.
• Leads all functions related to the application of rates and prices for company revenue transactions adhering to company and railroad industry accounting rules and standards.
• Review and approve month-end closing documents.
• Oversee the process for publication accuracy for respective railroads and the contract-renewal process.
• Public railroad tariff maintenance & distribution. Represent the company at industry association meetings as necessary.
• Partner with field sales to support customer proposals, renewals, negotiations, business reviews, and growth initiatives.
• Continually search for process improvement opportunities and streamline processes to improve efficiency and effectiveness with billing and/or dispute resolutions, pricing visibility, analytical capability, workflow efficiency, and service to customers and internal partners.
• Manage other projects and perform other duties as assigned.

REQUIRED SKILLS AND/OR EXPERIENCE:

• Strong commercial judgment, business acumen, and customer orientation, with the ability to balance customer needs, competitive realities, and economics.
• Demonstrated experience with pricing, tariffs, contracts, commercial analysis, customer support, or related railroad revenue processes.
• Exceptional analytical and problem-solving skills, including the ability to interpret large data sets and translate findings to make sound evidence-based decisions.
• Strong written and verbal communication skills, general accounting knowledge, data auditing/analysis,problem-solving, strategic perspective, andteambuilding
• Ability to build trusted working relationships and coordinate effectively across all areas of the company.
• Advanced Microsoft Excel skills and proficiency in Word, Outlook, and PowerPoint; RailConnect, TMS, RMS, or comparable railroad commercial and revenue systems experience preferred.

REQUIRED EDUCATION AND/OR CREDENTIALS:

• Bachelor's degree in business, marketing, finance, analytics, or a related field, or equivalent relevant railroad experience, strongly preferred; three to five years of applicable experience preferred.

Employment Requirements:

• Pre-employment physical, hearing, and vision medical review
• May be subject to federally mandated drug and alcohol testing including pre-employment drug screening
• Background screening including conflict of interest, criminal, and motor vehicle driving history

Relocation:

Must live within 50 miles of assigned location or be willing to relocate. Relocation assistance available for this position.

Genesee & Wyoming and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.