Manager, Commercial Operations – Plasma

Jobtailor; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Boston is seeking a seasoned Customer Success/Operations professional to champion a seamless quote-to-cash experience. You will be the internal voice for customers, ensuring clear communication across internal teams and with external partners, and supporting cross-functional activities.

You will lead standardization of policies, processes, tools, and systems for a Global function, partnering with marketing, finance, supply chain, and sales on contract compliance, fulfillment, and

Qualifications

• Bachelor’s degree in Business, Finance, Supply Chain, or related field.
• 5–7 years in customer success, sales operations, or customer support within a commercial or transactional supply chain.
• Experience with process improvement for planning, fleet management, and contract administration.
• Experience managing relationships with key operations contacts and implementing benchmarking tools.
• Experience using Oracle order management, Salesforce, Agile, HubSpot, and MS Office (Excel, PowerPoint).

Responsibilities

• Advocate for the customer experience to support a seamless quote-to-cash workflow.
• Ensure clear communication on customer-facing activities, internal and external.
• Support sales in cross-functional planning, reporting, fleet management, and contract administration.
• Lead standardization of policies, processes, tools, and systems for a Global function.
• Partner with marketing, finance, supply chain and sales on contract compliance, fulfillment, demand planning, and issue resolution, as well as customer service.

Skills

Customer success management

Sales operations

Customer support and service

Education

Bachelor’s Degree in Business/Finance/Supply Chain or related

Tools

Oracle order management

Salesforce

Agile

HubSpot

Microsoft Office (Excel, PowerPoint)

Job description

Responsibilities

• Acts as the internal voice of the customer in support of a seamless quote to cash experience within the assigned organization
• Ensures effective communication on all customer-facing activities, internal and external
• Supports sales team in cross functional activities providing guidance on planning, reporting, fleet management, and contract administration
• Leads standardization of policies, processes, tools and systems to enable a Global function
• Partners effectively with marketing, finance, supply chain and sales on contract compliance and fulfillment, demand planning, and issue resolution as well as customer service and support

Requirements

• Bachelor’s Degree – Business, Finance, Supply Chain, or related degree required
• 5 - 7 years of experience in customer success management, sales operations, and/or customer support and service within a Commercial or transactional Supply Chain environment
• Medical Device preferred, not required
• Experience in developing process improvement procedures to provide guidance on planning, fleet management, and contract administration as well as customer services and support is required
• Experience in managing relationships with key operational contacts and implementing benchmarking tools that drive customer value and focus on important industry KPIs
• Experience utilizing Oracle order management, Salesforce, Agile, HubSpot (preferred), and Microsoft Office products including excel and PowerPoint.