Customer Planning Operations Manager

Carrier; Georgia; On-site; USD 80,000 - 100,000; Full time

Job summary

Carrier, located in Georgia, is seeking a Customer Planning Operations Manager to enhance collaborative planning and replenish customer relationships throughout the supply chain lifecycle. You will work closely with various teams including Demand and Supply Planning, and optimize forecasting and inventory management.

The ideal candidate will hold a Bachelor's Degree and have over 5 years of experience in customer engagement and supply chain operations. Strong communication skills and expertise in Microsoft Office Suite are essential for this role, aiming to drive best-in-class performance.

Qualifications

• 5+ years experience in forecasting, customer engagement and supply chain operations.
• Strong attention to detail and effective project management skills.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Develop appropriate relationships for forecasting and inventory management.
• Provide analysis of business results to various teams.
• Formulate action plans to improve opportunities supporting Customer and Supply Chain objectives.
• Implement CPFR standard methodologies internally and externally.
• Serve as liaison between Customer Development and Customer Service.

Skills

Forecasting

Customer engagement

Supply chain operations

Microsoft Office Suite

Communication

Project management

Education

Bachelor's Degree

MBA or Master's Degree

Tools

SAP

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Kidde is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

About this role:

The Customer Planning Operations Manager Function will drive Collaborative Planning and Replenishment with the external customer and their account team throughout the item life cycle in the total supply chain. This role will influence the customer's new product launch, promotional plan and execute events, while leading the customer supply relationship. Should have a complete understanding of all customer's extensive systems and data of future/historical replenishment, sales, inventories to best drive best in class promotional and event planning and processes. This role will also be responsible for building relationships with internal supply contacts including Demand Planning, Supply Planning, Transportation, Warehousing and several other functions.

Key Responsibilities:

• Develop appropriate relationships and actively follow up to ensure maximum efficiency on forecasting and inventory management initiatives
• Provide regular communication and analysis of business results to the Supply Chain, Customer Alliance Management and Customer Development Team
• Formulate specific action plans to address issues and improve opportunities that support Customer, Supply Chain, and Sales objectives
• Continued development, improvement, and implementation of Collaborative Planning, Forecast, and Replenishment (CPFR) standard methodologies; internally and externally
• Serve as liaison between Customer Development and Customer Service to assure strong execution of the order fulfillment process
• Work cross-functionally with our centralized demand planning team to support the customer and strategic KPIs
• Builds strong relationships with our customers and maximizes the data to facilitate information sharing and continuous improvement
• Supports the order to invoice team, by monitoring via SAP reports the correct flow of order management as well as supporting and escalating execution with our customer and commercial teams
• Performs other duties as assigned
• Complies with all policies and standards

Basic Qualifications:

• Bachelor's Degree
• 5+ years experience in forecasting, customer engagement and supply chain operations
• 5+ years working knowledge of Microsoft Office Suite

Preferred Qualifications

• Bachelors Degree in Business or Supply Chain Management
• MBA or Masters Degree
• Excellent verbal, written, interpersonal communication skills are essential for all internal and external interactions
• Ability to communicate/negotiate with all levels of a customer organization, as well as with internal executives, explain critical concepts and ideas in a clear and concise manner
• Strong attention to detail required
• Effective project management skills and team leadership skills
• Ability to develop and manage metrics that drive performance