Manager, Commercial Operations

Greene, Tweed & Co Limited; Lansdale (Montgomery County); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401k plan

Tuition assistance

Life and disability insurance

Flexible spending accounts

Job summary

Greene, Tweed seeks a Commercial Operations Manager to align Sales, Marketing and Customer Service, optimize the CRM ecosystem, and drive revenue growth with data-driven execution. You will own Salesforce, steward data governance, and enable enterprise-grade processes across global commercial teams.

You will lead a three-person operations team, implement governance, and translate growth strategy into technology-enabled execution, fostering pricing discipline and scalable processes across the

Qualifications

• 7+ years in Sales, Commercial, or Revenue Operations.
• Primary Salesforce Administrator for a global, enterprise-level organization (4+ years).
• CRM-enabled lead management, automation, governance experience.
• Go-to-Market fluency and data-driven decision making.

Responsibilities

• Align Sales, Marketing, and Customer Service to optimize the end-to-end lifecycle.
• Structure CRM systems around Greene Tweed’s go-to-market model.
• Identify and remove friction in lead management and funnel progression.
• Standardize, automate and optimize core sales processes (lead qualification, pipeline, forecasting, handoffs).
• Lead best-practice sales operations and governance across the organization.
• Own Salesforce CRM strategy and drive data quality, adoption, and optimization.

Skills

Sales operations

Salesforce

CRM governance

Leadership

Data analytics

Forecasting

Go-to-Market fluency

Education

Bachelor’s degree in related field

Master’s degree in Business Analytics or related

Tools

Salesforce

Salesforce Flow Builder

CRM tools

Job description

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success. If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Commercial Operations Manager

The Commercial Operations Manager enables the full commercial engine—Sales, Marketing, and Customer Service to achieve growth through best-in-class sales operations, CRM excellence, and data-driven execution. This role owns the commercial operating system, including CRM strategy, data governance, and technology enablement, while leading a team of three and driving process discipline, adoption, and measurable funnel performance improvements. The role leads the transition to enterprise-grade, best-practice sales management by bridging commercial strategy and system execution—owning the Salesforce ecosystem and optimizing it to deliver pipeline visibility, sales efficiency, and predictable revenue growth.

Core Responsibilities

• Commercial Enablement & Funnel Optimization Align Sales, Marketing, and Customer Service processes across the end-to-end lead-to-revenue lifecycle.
• You will efficiently structure the CRM systems around Greene Tweed’s go-to-market model.
• Identify and eliminate friction in lead management and sales funnel progression
• Standardize, automate and optimize core sales management processes (lead qualification, pipeline management, forecasting, handoffs etc)

Sales Operations Leadership

• Lead best-practice sales operations, including pipeline governance, support of demand team’s forecasting accuracy, performance tracking, and pricing.
• Direct experience methodologies of Challenger Sales directly into the CRM interface, supporting sales with best practices.
• Support predictable revenue growth through scalable processes and clear operating cadences.
• Partner with commercial leadership to translate growth strategy into technology enabled execution

Data Hygiene, Deduplication and Governance

• Own the commercial data strategy and hygiene standards for the commercial team’s CRM platform.
• Leads Sales Policy and Account Segmentation documentation process
• Ensure accuracy, consistency, and usability of CRM data across leads, accounts, and opportunities
• Implement governance, validation, and ongoing data quality controls
• CRM & Technology Strategy Own Salesforce CRM strategy as Salesforce Administrator - accountable for CRM adoption, and optimization across all global commercial teams
• Define and execute a technology roadmap focused on automation, efficiency, and data accuracy
• Ensure tools and systems enable—

Funnel Governance, Reporting & Insights

• Establish end-to-end funnel visibility and accountability through dashboards and reporting
• Track conversion, pipeline health, and forecast accuracy
• Deliver actionable insights to improve commercial performance

Team Leadership & Adoption

• Manage and develop 3 direct reports, building a high-performing operations team
• Drive commercial-wide best practice adoption of CRM, tools, and processes through training and change management
• Reinforce accountability and operational discipline across teams
• Collaborate with non-commercial stakeholders, including: supply, business units, finance, applications engineering and others – ensuring each have access to accurate insights and information to support the commercial team’s growth and customer requirements.

Key Outcomes

• Reduced friction across the commercial funnel
• Improved CRM adoption and data accuracyIncreased pipeline visibility and forecast reliability
• Higher conversion rates and sales productivity
• Improved pricing realization

Education Required

• Bachelor’s degree in related field such as: Business, Finance, Economics, Information Systems/IT, or Marketing.
• (Preferred but not required: Master's in Business Analytics, Business or other related fields.)
• Coursework in data analytics, operations/process improvement is also relevant.

Experience & Qualifications

• 7+ years in Sales, Commercial, or Revenue Operations
• Demonstrated Go-to-Market fluency, minimum 4 years serving as primary Salesforce Administrator for a global, enterprise level organization, experience in manufacturing or engineering sectors a plus.
• Demonstrated CRM enabled lead management model architecting, automation and governance.
• Proven success leading CRM-enabled sales growth and process transformation

Preferred Automation Mastery

• Advanced proficiency with Salesforce Flow Builder, complex sharing rules and advanced reporting/dashboards
• Experienced with Tech Stack Integration: Oversee integration and optimization of adjacent sales tools
• Experience managing and developing teams (required)
• Cross-functional leadership across Sales, Marketing, and Customer Service

Salesforce Certifications Required

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Sales Cloud Consultant (Highly Desired)
• Salesforce Certified Application Architect (Highly Desired)
• Salesforce Certified Integration Architecture Designer
• Salesforce Sales Cloud Consultant
• Salesforce Platform App Builder
• Salesforce Certified Business Analyst Preferred

Minimum Qualifications

• This position may require U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR) depending on the assigned business unit. A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States.

We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.

Equal Opportunity Employer: Greene, Tweed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.

Drug Free Workplace: Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.

Where Inspiration Drives Innovation At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality. The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production. This process of development is fundamental to Greene Tweed’s ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.