Manager, Collections and Recoveries

forbrightbank; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision plans

4 weeks PTO

401k with match

Transit benefits

Remote or hybrid schedule

Sustainable commuting incentives

Subscriptions reimbursements

Washington Post Top Workplaces award

Job summary

Forbright Bank seeks a Manager, Collections & Recoveries to lead performance across a network of third-party vendors within a master servicer model. You will guide strategies for early- and late-stage delinquency (1-120+ days past due) and post-charge-off recoveries, translating plans into concrete actions and holding partners to targets to improve outcomes.

In this role you will optimize cost efficiency, borrower experience, and overall recovery results while collaborating with cross-functional

Responsibilities

• Drive collections and recovery performance across vendors in a master servicer model.
• Execute and optimize strategies for early- and late-stage delinquency (1-120+ days past due) and post charge-off recoveries.
• Translate strategy into action, hold vendors to defined targets, and identify opportunities to improve collections effectiveness, cost efficiency, and borrower experience.

Job description

COMPANY DESCRIPTION:

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE:

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright's capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY:

The Manager, Collections & Recoveries is responsible for driving collections and recovery performance across a network of third-party vendors within a master servicer model. This role is accountable for execution and optimization of strategies across early- and late-stage delinquency (1-120+ days past due) and post charge-off recoveries. This individual plays a critical role in delivering portfolio outcomes by translating strategy into action, holding vendors accountable to defined performance targets, and continuously identifying opportunities to improve collections effectiveness, cost efficiency, and borrower experience.

POSITION REQUIREMENTS:

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position


• Use hands and fingers


• Utilize a computer monitor with visual acuity


• Operate technology or other office machinery such as printers, scanners, etc.


• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES:

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans


• 4 weeks PTO


• 401k + company match


• Metro SmartTrip benefits ($50/mo)


• Remote or hybrid (4 days per week in-office) work schedules for most positions


• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.


• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!


• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES:

• Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.


• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.


• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.


• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.


• Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service.