Manager, Collection & Portfolio Administration (Remote)

Stryker Group; Washington (District of Columbia); Remote; USD 100,000 - 216,000; Full time

Job summary

An established industry player is seeking a skilled Manager for the Collection and Portfolio Administration function. This role is pivotal in overseeing the debt collection process, collaborating with third-party servicers, and ensuring compliance with collection laws. You will be responsible for setting targets, negotiating payment arrangements, and developing measures of success for your team. With a focus on optimizing collection strategies and reporting performance to senior leadership, this position offers a unique opportunity to make a significant impact in a dynamic environment. If you have extensive experience in collections and a passion for leadership, this role is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401K

Tuition Reimbursement

Employee Assistance Program

Wellbeing Program

Employee Stock Purchase Program

Qualifications

• 8+ years professional experience in collections and equipment finance.
• Experience in implementing collection strategies for diverse customer segments.

Responsibilities

• Oversee debt collection processes and manage customer interactions.
• Set collection goals and implement policies to optimize performance.

Skills

Debt Collection Management

Negotiation Skills

Customer Interaction

Compliance with Collection Laws

Reporting and Analysis

Education

Bachelor's Degree or Equivalent Experience

Tools

Dashboard Software

Job description

The Manager for the Collection and Portfolio Administration function oversees the entire debt collection process for Flex Financial, including working with and being the primary contact with our 3rd party servicing partner and funding partners on collection issues, managing customer interactions, negotiating payment arrangements, resolving disputes, and ensuring compliance with collection laws, while monitoring and reporting on overall collection performance to achieve targeted debt recovery goals. The Manager is also expected to develop measures of success for the Team, track the measures, and provide reporting to senior leadership.

What you will do

1. Partner with Third Party Servicer (Great America) and other stakeholders to ensure accurate and timely invoicing and collection.
2. Set payment collection goals and targets for the department and third-party servicer.
3. Implement collection policies and procedures to avoid excessive outstanding credit.
4. Escalate collection attempts when 3rd party servicer reached the limit of their capabilities.
5. Negotiate with customers in cases when nonpayment occurs.
6. Prepare monthly feedback reports on payment collections/delinquency.
7. Maintain (and develop as needed) standardized policies and procedures around collection.
8. Train and develop Collection and Portfolio Administrators.
9. Communicate and implement any policy or procedure changes.
10. Remain informed of any legislative procedural training regarding debt collection.

What you need

Required

1. Bachelor's Degree or Equivalent experience.
2. 8+ years professional experience.
3. Collections experience in equipment finance and or a leasing environment.
4. Experience implementing collection strategies for multiple customer segments.

Preferred

1. Minimum of 3 years supervisory experience in a collection role.
2. Experience implementing processes and procedures to optimize production.
3. Experience building dashboards, capturing performance/ collection data variances.

$100,500- $215,300 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.