Manager, Clinical Quality Improvement

THE LAKES COMMUNITY HEALTH CENTER; Ashland (WI); Hybride; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

Employer paid group term life and disb

Health Savings Account

Flexible Spending Accounts

Paid Time Off and Holidays

403(b) with 4% employer match

Tuition reimbursement

Health and Wellness reimbursement

Employee Assistance Program

HRSA/NHSC loan repayment program

Résumé du poste

NorthLakes Community Clinic is seeking a Clinical Quality Improvement Manager to lead quality improvement initiatives, support patient-centered medical home (PCMH) accreditation, and guide teams in evidence-based, lifelong care. The role emphasizes collaboration with RNs, community health workers, and other staff to implement QI projects.

The position requires nursing education, 3–4 years clinical experience, and at least 1 year in quality improvement, with proficiency in EHR and data analysis.

Qualifications

• Bachelor's degree in nursing or ADN required.
• 3–4 years of clinical experience or equivalent training (RN, MA, or similar).
• At least 1 year of quality improvement and practice transformation experience.
• Experience with EHR systems, data analysis, and population health management tools.

Responsabilités

• Guides implementation of quality improvement and PCMH efforts.
• Ensures QI/QA assessments are conducted and outcomes monitored.
• Develops, implements, and updates QI/QA operating procedures.
• Coordinates NCQA PCMH readiness, reporting for accreditation.
• Develops care management protocols for specific patient populations.
• Analyzes quality metrics and prepares reports to support improvement.

Connaissances

Quality improvement

Team collaboration

Data analysis

Clinical workflow optimization

Formation

Bachelor's Degree in Nursing

Associates Degree in Nursing

Outils

EHR

Population health software

Excel

Description du poste

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

The Clinical Quality Improvement Manager supports our teams in delivering evidence-based, patient-centered, lifelong care and helps fulfill our mission to respond to the needs of our communities with an integrated array of quality services.

The Clinical Quality Improvement Manager manages clinical quality improvement efforts and Patient Centered Medical Home recognition by facilitating team engagement, and by guiding and supporting planning and implementation of clinical quality initiatives.

Essential Job Functions

Essential Functions of the Job: [Other duties may be assigned.]

• Guides implementation of quality improvement and PCMH efforts.
• Ensures QI/QA assessments are conducted and outcomes monitored.
• Responsible for development, implementation and updating of QI/QA operating procedures.
• Partners with teams on successful implementation of NCQA PCMH standards. Coordinates, prepares and submits required reports to maintain PCMH accreditation.
• Develops processes for patient outreach to close care gaps and improves clinical outcomes for identified populations and facilitate Network attribution projects.
• Collaborates in the development and training to support consistent documentation in the EHR for quality measures.
• Analyzes quality metrics, gathers information, prepares reports, and summarizes findings to support quality improvement efforts and meet requirements.
• Maintains current quality assurance standards, regulations and requirements to support the organization in reaching benchmarks, stay in compliance, and delivers high quality care.
• Collaborates with Directors and Officers to develop protocols, policies, and procedures.
• Develops and delivers training to ensure safe and evidence-based care, and promote quality improvement.
• Works with registered nurses, community health workers and other staff to develop care management protocols for specific patient populations.
• Partners with teams to support team-based care models and other innovative quality programming.
• Assists with related activities for various committees and meetings as assigned.
• Manages quality staff to execute team plans and ensure timely deliverables.
• Prioritizes concurrent tasks and team requests to meet tight deadlines; flags obstacles and proposes solutions in a timely manner.

Qualifications and Education Requirements

Minimum Level of Completed Education: Bachelor's Degree (B.A. or B.S.N) or Associates Degree in Nursing (ADN)

Prior years of experience in similar role: 3-4 years clinical experience or combination of experience and training (RN, MA, or other clinical provider), AND at least 1 year experience in quality improvement and practice transformation

Experience with systems, computer applications/software: EHR, data analysis/ population health management programs, and excel

Required (or Preferred) Licensure/Cert/Credentials: RN preferred and PCMH Certified Content Expert (CCE) certification preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Potential exposure to airborne disease (50%)
• Potential risk of blood borne exposure (25%)
• Regular and as-needed travel required, up to (50%)
• Position is eligible for partially remote work

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match

Various voluntary benefits:

• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic , our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for pe