Manager, Clinical Programs (61096)

Diversus Health; Colorado Springs (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Diversus Health seeks an exempt leader to manage daily operations of In- programs, develop community connections, monitor fidelity to clinical care and evidenced-based practices, and promote accountable care across networks. This role drives staff development, cost containment, and program growth to improve outcomes for clients with complex needs.

The position requires Colorado licensure (LCSW, LMFT, LPC, PhD or PsyD), a valid dual license (LAC) preferred, and at least 3 years of leadership

Qualifications

• Licensed Clinician (LCSW, LMFT, LPC, PHD or PsyD), in good standing in the state of Colorado.
• Dual license (LAC) preferred.
• Minimum of 3 years’ experience in the healthcare field in a leadership or management capacity preferred.
• Knowledge of managed care principles, best clinical practices, business and management theory and models.
• Experience in a complex, fast paced environment with significant customer interaction telephonically and/or in person.
• Ability to work cohesively in a team-oriented environment.
• Excellent computer skills with proficiency in Microsoft Office and Outlook.
• Ability to organize and prioritize workload to meet deadlines and goals.
• Excellent leadership and interpersonal skills.
• Embodies Diversus Health’s Core Values: Teamwork, Solution-Minded, Impactful, Integrity.

Responsibilities

• Demonstrates leadership qualities to persuade, negotiate, motivate, coach, teach and facilitate.
• Demonstrates knowledge of appropriate care models.
• Supports workforce development, recruitment, and retention in crisis management.
• Builds and maintains professional relationships with partners to identify improvement opportunities.
• Communicates effectively with internal and external practice teams.
• Manages growth with clients and community partners to achieve goals.
• Provides feedback to leadership on transformation, redesign, and outcomes.
• Works in a team environment to support staff and care teams.

Skills

Leadership

Communication

Teamwork

Critical thinking

Customer service

Education

Licensed Clinician (LCSW, LMFT, LPC, PHD or PsyD)

Dual license (LAC) preferred

Tools

Microsoft Office

Outlook

Job description

FLSA Status: EXEMPT – This position is classified as Exempt under the Fair Labor Standards Act and is not eligible for overtime pay.
Job Summary
Provides management and leadership for the day-to-day operations of Diversus Health In- programs. Develops and maintains community connections; monitors systems and processes to ensure fidelity to clinical care and evidenced-based practices; fosters an environment of accountable care practices, to include individualized client care, utilization management, access to care and productivity; promotes collaboration and cross-systems strategic planning, reviewing and aligning goals within and among networks; continuously develops clinical and support programs to ensure clients with complex needs and multi-agency involvement, benefit from a coordinated care plan across internal programs, community-based agencies and providers and develops an accountable team approach to clinical and administrative outcomes and quality care. Ensures that staff across the system are meeting the customer service needs both internal to and external the programs supervised. Provides leadership, consult and guidance to the continued growth and development of team(s) to improve efficiencies and create cost-containment strategies that support the overall Diversus Health system.
Essential Functions

• Demonstrates leadership qualities with the ability to persuade, negotiate, motivate, coach, teach and facilitate individuals and groups on reaching the objectives of Diversus Health strategic vision and goals.
• Demonstrates knowledge of appropriate care models
• Supports innovative workforce development, recruitment, and retention efforts to facilitate management of clients in crisis and referral to appropriate level of services
• Builds and maintains professional relationships with new and existing partners while identifying opportunities for improvement.
• Communicates effectively with internal and external practice teams in public and private forums.
• Manages and drives growth with existing and new clients/community partners to achieve assigned individual and team goals.
• Provides feedback to leadership on practice transformation efforts, process redesign and improvement, and outcomes.
• Works in a team environment to support the success of all team members, as well as care teams.
  

Qualifications
Knowledge/Skills/Abilities:

• Licensed Clinician (LCSW, LMFT, LPC, PHD or PsyD), in good standing in the state of Colorado
• Dual license (LAC) preferred
• Minimum of 3 years’ experience in the healthcare field in a leadership or management capacity preferred.
• Knowledge of managed care principles, best clinical practices, business and management theory and models,
  critical thinking and effective customer/employee service models in behavioral health care.


• Experience working in a complex, fast paced environment that requires excellent multi-tasking skills and has significant customer interaction telephonically and/or in person.
• Ability to work cohesively in a team-oriented environment that fosters good working relationships.
• Excellent computer skills with proficiency in Microsoft Office and Outlook.
• Ability to organize and prioritize workload to meet all deadlines and established goals.
• Excellent leadership and interpersonal skills.
• Ability to analyze statistical and financial data.
• Strong verbal and written communication skills.
• Embodies Diversus Health’s Core Values:
• Teamwork: We achieve more together.
• Solution-Minded: We embrace problems as opportunities.
• Impactful: We inspire positive outcomes.
• Integrity: We commit to do what is right
  
Work Environment & Physical Requirements

Work Environment

• Services are provided in office-based, community-based, and outreach settings.
• Dynamic behavioral health environment requiring flexibility and adaptability.
• May include evenings or weekends based on community needs and outreach activities.
  
Mobility Clause

This position requires flexibility to work at various Diversus Health locations based on operational and business needs. While a primary work site will be designated, employees may be reassigned temporarily or permanently to alternate sites to ensure adequate coverage, respond to facility needs, or support organizational initiatives. Reasonable notice will be provided whenever possible.