Manager, Clinical Program

Pacific Clinics; Los Gatos (CA); On-site; USD 96,165 - 118,271; Full time

Benefits offered by this job

Benefits eligibility starts day ONE

Medical, dental & vision coverage

401K Employer Match up to 4%

Competitive Time Off Plans

Must meet eligibility requirements

Job summary

Pacific Clinics is seeking a Clinical Program Manager in California to hire, develop, train, and manage a clinical team delivering high quality services to youth and families. The role interfaces with community partners, ensures fiscal stewardship, and aligns with Medi-Cal and W&I Code requirements.

The position requires a Master's in a relevant field and California licensure, plus 3+ years of direct clinical experience in children's mental health.

Qualifications

• Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field.
• Three+ years of direct clinical experience, including children's mental health.
• California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
• Experience interfacing with County agencies; bilingual/bicultural knowledge helpful.

Responsibilities

• Coordinate services for youth and families with internal and external providers.
• Promote clinical program philosophy, objectives, standards, policies, procedures and practices.
• Analyze outcome data to improve clinical service delivery and measure satisfaction.
• Lead quality improvement efforts and manage change.
• Ensure compliance with licensing, regulatory standards, and IT/HR policies.
• Provide 24/7 availability as needed and supervise staff.

Skills

Clinical Leadership

CQI/QA Projects

Customer focus

Leads team performance

Operational acumen

Education

Master's Degree in Social Work or related field

California licensure (LCSW / MFT / LPHA)

Experience with children's mental health

Job description

Overview

• The initial compensation for this position ranges from $96,165 - $118,271 per year; depending on experience, location and internal equity considerations
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
• 7.5% Bilingual Differential for qualified positions**

Compensation We Offer

• The initial compensation for this position ranges from $96,165 - $118,271 per year; depending on experience, location and internal equity considerations
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
• 7.5% Bilingual Differential for qualified positions**

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We provide a robust benefits package which includes medical, dental & vision
• 401K Employer Match up to 4%
• Competitive Time Off Plans
• Must meet eligibility requirements based on employment status

About our Program:

Katie A: Supports children and families towards their chosen goals while building relationships through a family- centered approach. Serves families and youth ages 0-21 in the community

Schedule

Monday-Friday, 9 am - 5 pm

Pay Range

$96,165 - $118,271 per year

Job Summary

The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.

Responsibilities

• Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
• Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.
• Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team. Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
• Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards.
• Leads and manages change.
• Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports. Manages to ensure fiscally viable programming.
• Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts. Ensures effective quality clinical services delivery for assigned youth and families.
• Provides effective crisis and risk prevention and management.
• Partners with county referring departments, agencies and the community to ensure comprehensive care.
• Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
• Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice.
• Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
• Provides outreach to the community including education about agency, program and general mental health and foster care topics.
• Advocates for system change in relationship to agency service delivery philosophy.
• Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
• Performs other responsibilities as assigned, to support specific department/business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field, and three (3) or more yeras of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• Three (3) or more years of direct clinical experience, including experience in the area of children's mental health. Experience working with SED youth.
• Incumbents in Foster Care and Adoption Services require two (2) years of adoption experience.
• California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
• Experience interfacing with County agencies and Bi-lingual and/or bicultural knowledge and experience.

Job Competencies

• Clinical Leadership
• CQI/QA Projects
• Encouraging customer focus
• Leads team performance
• Operational acumen

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. EEOC statement We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.