Manager Clinic Operations

Aurora Health Care; Racine (WI); On-site; USD 59,650 - 89,475; Full time

Job summary

A health care provider in Racine, Wisconsin is seeking an experienced candidate to oversee clinic operations and ensure high productivity. This role includes managing scheduling, patient services, and staff while maintaining relationships with physicians. A Bachelor's Degree in Health Care Administration is required, along with 5 years of health care facility experience, including 1 year in a supervisory role. Candidates need demonstrated leadership, communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 5 years of experience in a health care facility with clinic management knowledge.
• 1 year of supervisory experience in managing staff.
• Demonstrated decision-making and prioritization abilities.

Responsibilities

• Oversee efficient clinic operations and ensure high productivity.
• Manage scheduling, registration, account receivable, and clinical services.
• Partner with departments for quality patient services and satisfaction.

Skills

Leadership skills

Project management

Process improvement

Problem solving

Communication skills

Interpersonal skills

Team building

Conflict resolution

Education

Bachelor's Degree in Health Care Administration

Job description

Base Pay Range

$43.30/hr - $64.95/hr

Major Responsibilities

• Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department‑specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

• Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.

Knowledge, Skills & Abilities Required

• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements And Working Conditions

• Generally exposed to a normal office environment.
• Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care