Supervisor Clinic Operations - Primary Care

Aurora Health Care; Mount Pleasant (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Aurora Health Care in Mount Pleasant, WI is seeking a Healthcare Administration Supervisor to lead non-physician staff and optimize clinic operations. The role oversees reception, scheduling, patient services, accounting, records, transcription, and related systems, ensuring efficient workflows across facilities.

The position requires a Bachelor's in Health Care Administration or related field and about 3 years of experience in a medical practice.

Qualifications

• Bachelor's Degree in Health Care Administration or related field.
• Typically requires 3 years of experience in a similar medical practice setting with knowledge of physician billing, accounting and general medical office procedures.
• Demonstrated leadership, communication, problem solving, and organizational abilities.

Responsibilities

• Supervises day-to-day activities of non-physician staff and improves productivity.
• Oversee all medical group functions including reception, scheduling, patient services, accounting, medical records and IT systems.
• Schedules non-physician staff to ensure proper deployment across offices.
• Acts as liaison between non-physician staff and physicians to ensure quality patient service.
• Maintains relationships with group physicians and supports collaboration.
• Oversees accounts payable processing, payment requests and timely payments.
• Performs HR responsibilities including coaching, performance reviews, hiring, compensation, promotions and terminations.
• Ensures adherence to the Code of Ethical Conduct and all applicable policies and laws.

Skills

Leadership

Problem solving

Decision making

Team building

Communication

Interpersonal skills

Education

Bachelor's Degree in Health Care Administration or related field

Job description

Major Responsibilities:

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required:

• Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.

Knowledge, Skills & Abilities Required:

• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions:

• Must be able to sit, walk, and stand throughout each day.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.