Manager, Client Technologies

Cooksys; Tallahassee (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance (Blue Cross Blue Shei

Life, critical illness & accident ins.

Flexible Spending Account (FSA)

Health Gap Insurance

401(k) plan

Job summary

Cooksys in Tallahassee, FL is seeking a Desktop Support Manager to provide end-to-end desktop support, equipment provisioning, and planning in a fast-paced IT environment. You will oversee hardware/software planning, vendor selection, and Tier 2 issue resolution while setting up performance metrics and reporting results to users.

The role requires a Bachelor's degree or higher in a related field and at least 7 years of IT leadership experience in desktop support, multi-site operations,

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 7 years IT work experience.
• Experience in 24x7 multi-site environments.
• Experience budgeting, expense management, and contract management.
• Ability to mentor supervisors, project leaders, and staff.

Responsibilities

• Provide desktop equipment and support; translate user needs into plans.
• Manage hardware/software planning, vendor selection, Tier 2 resolution, setup, testing, installation.
• Establish and monitor performance metrics; report results to users.
• Coordinate installation, deployment, upgrades of software, hardware, and network facilities.
• Evaluate techniques to increase desktop productivity.
• Lead a team for desktop support functions and report to senior IT management.

Skills

Desktop support management

Team leadership

Budgeting

Contract management

24x7 operations

Mentoring staff

Education

Bachelor's degree in CS/IS or related

Job description

Summary

The Desktop Support Manager is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating them into the design and overall plan for desktop support. This role involves hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics to ensure needs are being properly met and shares these results with users.

Responsibilities

• Provide IT users with desktop equipment and support, addressing and incorporating user needs into support plans.
• Manage hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
• Work with organizations to establish and monitor performance metrics, ensuring needs are met and sharing results with users.
• Organize and coordinate activities related to the installation, deployment, and upgrade of software, hardware, and network facilities.
• Evaluate and implement techniques for increasing user desktop productivity.
• Manage a team responsible for desktop support functions, frequently reporting to senior IT management.

Required skills

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including managing teams responsible for desktop support functions.
• Experience managing support operations in a 24x7, multi-site environment.
• Proficiency in budgeting, expense management, and contract management.
• Middle level management experience in PC/desktop support and maintenance functions.
• Experience mentoring supervisors, project leaders, and technical staff.

Why Work with Us

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long‑term success deserves a strong foundation.