Manager, Client Success

Garner Health; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

PVH Corp (Tommy Hilfiger/Calvin Klein) is seeking a Lead Client Success Manager to guide a mid-market team and own client outcomes. You will drive retention, engagement, and team performance while coordinating with cross-functional partners to optimize workflows.

In this role, you will monitor KPI health, manage escalations, and represent the company in client meetings. Expect travel up to 30% as you steward strategic relationships and ensure SLA compliance.

Qualifications

• Experience leading a Client Success or account-management team.
• Strong ability to monitor KPIs and client health.

Responsibilities

• Lead and coach a team of Client Success Managers for mid-market accounts (250-999 lives).
• Monitor team KPIs and client health metrics to drive retention and engagement.
• Handle escalations and ensure SLA adherence across accounts.
• Manage a small book of clients as needed and optimize workflows.
• Partner cross-functionally to align on client strategy and outcomes.
• Represent the company in client meetings, with travel up to 30%.

Skills

Team leadership

Client success management

Job description

Lead and coach a team of Client Success Managers for mid-market accounts (250-999 lives). Monitor team KPIs and client health, handle escalations, ensure SLAs, manage a small book of clients as needed, improve workflows and processes, partner cross-functionally, and represent the company in client meetings (up to 30% travel). Focus on retention, engagement, and team performance.

Your Match

How well this role fits your profile.

Confirmed H-1B sponsor. The Department of Labor record shows filings under GARNER HEALTH LAW CORPORATION .

Filings 1

Approved 100%

Avg wage —

From public Department of Labor LCA disclosures. Sponsorship history is a signal about the employer, not a commitment on this role.